What are the responsibilities and job description for the Inbound Collections & Account Resolution Specialist position at Jefferson Capital?
- Potential $500 bonus
Position Overview
Jefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines.
Role Expectations
- Guide conversations toward account resolution and payment outcomes
- Apply negotiation skills within defined guidelines
- Handle difficult or high-emotion customer interactions professionally
- Maintain composure with frustrated or upset customers
- Follow compliance and regulatory requirements
Key Responsibilities
- Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting
- Establish payment arrangements and resolve balances within approved parameters
- Navigate difficult customer interactions professionally
- Explain account details and options clearly
- Document all interactions accurately
- Escalate complex issues when needed
- Follow FDCPA, Regulation F, and company guidelines
Candidate Profile
- Strong communication and listening skills
- Ability to remain calm and professional in difficult conversations
- Comfortable discussing payment solutions
- Able to manage high call volume
- Detail-oriented and organized
- Customer service or collections experience preferred
Benefits & Perks
- 401(k) and matching
- Health, Dental, Vision, Life, Disability, Pet Insurance
- Flexible spending accounts
- Paid time off
- Tuition reimbursement
- Employee assistance program
- Employee discount program
- Optional insurance
Salary : $21