What are the responsibilities and job description for the Day Crisis Care Center Front Desk Specialist position at JEFFERSON BLOUNT ST CLAIR MENTAL HEALTH AUTHORITY?
Front Desk Specialist
Normal Work Hours/Days: 7:00 a.m. - 3:30 p.m.. Monday - Friday
Location: Crisis Care Center
The Crisis Care Center is designed to provide crisis stabilization to individuals experiencing a behavioral health and/or substance use crisis and reduce pressure on law enforcement and local emergency departments. Once the crisis has been resolved and the individual has been stabilized,
they will be linked with a community mental health provider for on-going services. This position is responsible for the daily registration of all individuals seeking treatment services and involves various secretarial duties in a crisis setting. Work requires initiative and independent judgment in the handling
of delegated administrative duties. Confidentiality and discretion are essential in this position.
Supervised by: Crisis Operation Manager
PRIMARY JOB FUNCTIONS:
Register and complete intake forms for processing of individuals presenting for assessment and/or admission to the Crisis Care Center including obtaining copies of identification and any necessary paperwork to complete intake process
Complete point of entry in Avatar to ensure accurate processing of individuals receiving services
Act as the Crisis Care Center receptionist answering a multi-line phone system
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
Provide community resource assistance to the public and other service providers
Provide historical reference by utilizing filing and retrieval systems
Make copies of correspondence and other printed material
Provide secretarial support for the Crisis Care Center staff
Distribute incoming mail and other material
Receipt and deposit any monies collected at the Crisis Care Center (including cash and checks)
Maintain the Crisis Care Centers fax machine, laser printers, photo copier, and other office equipment as needed
Learn to operate new office technologies as they are developed and implemented
Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
Other special projects or duties as assigned
MINIMUM QUALIFICATIONS:
One year of secretarial/office experience
Knowledge and experience of relevant software applications word processing and spreadsheets using Microsoft Word and Excel
Preferred knowledge of community providers and services
Preferred Typing Speed 40 wpm
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent verbal and written communication skills to comfortably communicate with consumers, employees, and the public
Ability to pay attention to detail while preparing reports effectively
Excellent time management skills while organizing and prioritizing numerous tasks
Knowledge of modern business practices, procedures, and equipment
Ability to admit clients and scan documents into the electronic health record
Ability to retrieve medical records from the electronic health record and send to follow-up providers in accordance with federal laws and regulations regarding release of medical records
Trained in or willing to be trained in crisis intervention, specifically Therapeutic Options