What are the responsibilities and job description for the Community Manager position at Jefferson Apartment Group?
Company Description Jefferson Apartment Group (JAG) is a full-service real estate firm specializing in luxury and attainable multifamily and mixed-use investments through acquisition, development, construction, and property management. The company focuses on urban, transit-oriented communities in high barrier-to-entry markets along the East Coast. Team members use in-depth market research, proven business practices, and strong local knowledge to create value and maximize returns for investors, partners, and clients. JAG is dedicated to developing and managing high-quality, innovative, and environmentally responsible communities. The organization promotes core values of service, excellence, respect, data-driven decision making, and integrity.
Role Description The Community Manager is a full-time, on-site role based in Durham, NC, responsible for the day-to-day operations and performance of a residential community. This position oversees leasing activities, resident relations, maintenance coordination, and vendor management to ensure a high-quality living experience and strong occupancy. The Community Manager monitors financial performance, prepares budgets and reports, and implements marketing and retention strategies aligned with company goals. The role includes supervising onsite team members, ensuring compliance with company policies and regulatory requirements, and promoting a professional, welcoming environment. Regular interaction with residents, prospects, contractors, and internal stakeholders is required to maintain excellent service and community standards.
Qualifications
Role Description The Community Manager is a full-time, on-site role based in Durham, NC, responsible for the day-to-day operations and performance of a residential community. This position oversees leasing activities, resident relations, maintenance coordination, and vendor management to ensure a high-quality living experience and strong occupancy. The Community Manager monitors financial performance, prepares budgets and reports, and implements marketing and retention strategies aligned with company goals. The role includes supervising onsite team members, ensuring compliance with company policies and regulatory requirements, and promoting a professional, welcoming environment. Regular interaction with residents, prospects, contractors, and internal stakeholders is required to maintain excellent service and community standards.
Qualifications
- Experience in property or community management, including oversight of leasing, resident relations, and daily operations.
- Knowledge of budgeting, financial reporting, and basic property-level accounting practices.
- Strong communication, conflict resolution, and customer service skills to engage effectively with residents and team members.
- Ability to lead and develop onsite staff, delegate tasks, and maintain accountability for performance and service quality.
- Familiarity with property management software, office applications, and digital tools for reporting and communication.
- Understanding of fair housing laws, local regulations, and best practices in multifamily housing operations.
- Proven organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Prior experience in multifamily or mixed-use communities preferred; real estate or business-related education or certifications are a plus.