Experienced Customer Service Representive/Estimator

Jeff Wyler Nissan of Louisville Body Shop is seeking a highly motivated and customer-focused individual to join our team as a Body Shop Customer Service Representative/Estimator. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and efficient manner.

Responsibilities:

• Greet customers and provide them with a warm welcome to the body shop
• Listen to customer concerns and provide appropriate solutions
• Schedule appointments and follow up with customers to ensure satisfaction
• Communicate with technicians to ensure timely completion of repairs
• Maintain accurate records of customer interactions and transactions
• Handle customer complaints and escalate issues as necessary
• Provide customers with updates on the status of their repairs
• Ensure that the body shop is clean and organized at all times
• Assess vehicle damage thoroughly by inspecting all affected areas, including body, frame, and mechanical components.
• Prepare detailed repair estimates using industry-standard estimating software, ensuring accuracy and transparency.
• Communicate clearly with customers regarding repair procedures, costs, and timelines to foster trust and satisfaction.
• Collaborate with technicians, parts departments, and insurance adjusters to facilitate smooth repair processes.
• Maintain detailed documentation of all estimates, repairs, and customer interactions for record-keeping and quality control.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Requirements:

• Previous experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office and other computer applications
• Ability to work in a fast-paced environment
• Knowledge of automotive repair is a plus

All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening. 

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, parental status, veteran status, or any other characteristic protected by applicable federal, state, or local law.