Toyota Body Shop Manager

Body Shop Manager - Summary

Develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses. Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining quality standards.

Benefits

• Health, dental, vision, life
• Paid holidays
• 401K

• $120,000-$150,000

Body Shop Manager - Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, and monitors the performance of all body shop employees.
• Prepares and administers an annual operating budget for the body shop.
• Directs and schedules the work of all body shop employees.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Implements aggressive marketing plan to increase body shop business.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Gives fair estimates on costs and time required for bodywork.
• Follows up on parts department orders to ensure parts availability.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Checks the quality of completed work.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Provides necessary training.
• Ensures that proper safety equipment is available and being used properly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting areas are kept clean.
• Attends manager’s meetings.
• Maintains professional appearance.
• Other tasks as assigned.

Body Shop Manager – Qualifications

• Minimum 5 years in a Body Shop Manager role
• Five years of experience in the automotive industry (specifically in body shop and repairs)
• One year in a supervisory position.
• Great communication skills
• Great writing skills
• Ability to manage others
• Valid driver’s license

Body Shop Manager - Education and/or Experience

• High school diploma or general education degree (GED)

Salary : $120,000 - $150,000