What are the responsibilities and job description for the Service Advisor Fairfield Auto Mall Fairfield, ohio position at JEFF WYLER AUTOMOTIVE FAMILY?
Jeff Wyler Fairfield Auto Mall is " Now Hiring" Service Advisors!
A Service Advisor at Jeff Wyler Fairfield Auto Mall serves as the primary liaison between customers and the service department.
Key Responsibilities
- Greet customers and determine their service or repair needs.
- Listen to customer concerns and document them accurately on repair orders.
- Prepare estimates for labor, parts, and service costs.
- Explain inspection results and recommend maintenance or repairs.
- Obtain customer authorization for additional work.
- Schedule service appointments.
- Monitor repair progress and keep customers updated.
- Explain completed work and review charges when customers pick up their vehicles.
- Handle customer complaints and resolve service issues.
- Maintain high customer satisfaction scores.
- Coordinate with technicians, dispatchers, and parts personnel
Qualifications:
- Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager preferred.
- Strong customer service and communication skills.
- Ability to work in a fast-paced dealership environment.
- Professional appearance and demeanor.
- Valid driver's license and clean driving record.
- High school diploma or GED.
- Ability to pass background checks, MVR review, and drug screening.