What are the responsibilities and job description for the General Sales Manager Chevy of Springfield, Ohio position at JEFF WYLER AUTOMOTIVE FAMILY?
Jeff Wyler Chevy of Springfield is "Now Hiring" a General Sales Coach!
Assumes responsibility for customer retention and profitability in the new and used-vehicle profit centers. Fulfills responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.
Automotive General Sales Manager (GSM) - Essential Duties
- Hires, trains, supervises, and monitors the performance of the new and used-vehicle department managers.
- Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new and used sales departments.
- Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit.
- Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.
- Provide feedback annually to new and used-vehicle department personnel during career development sessions.
- Works with dealer and general manager to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly.
- Establishes standards for displaying, merchandising, and maintaining new and used vehicles.
- Establishes procedures for quick disposal of over-aged vehicles.
- Issues all demonstrators and ensures that appropriate dealership records are maintained.
- Checks the condition of all demonstrators monthly.
- Audits repair orders for used vehicles as needed to ensure prompt reconditioning.
- Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually.
- Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.
- Conducts major sales promotions and advertising as needed (i.e., used-car classifieds, large new display ads, radio, Internet, etc.).
- Approves all sales incentives in writing before submitting to the office.
- Addresses customer complaints to ensure a high level of customer satisfaction.
- Creates systems that ensure ongoing sales training, including weekly sales meetings.
- Audits all appraisals of trade-in vehicles. Attends auction at least once monthly.
- Reviews and initials all deals before they are posted.
- Facilitates new-vehicle pre-delivery with the service manager.
- Makes sure the facility is secure, well-lit, and professional in appearance.
- Maintains a professional appearance.
- Attending manager's meetings as requested.
- Other tasks as assigned.
Qualifications:
- Strong negotiation and presentation talents and skills
- Automotive Finance & Insurance (F&I) experience is a plus
- Professional appearance & excellent communication and written skills
- Ability to follow set guidelines and rules inside of team atmosphere
- Strong negotiation and presentation talents and skills
- Documentation of candidates' past accomplishments
Automotive General Sales Manager (GSM) - Education and/or Experience
- Two to four years related experience and/or training; or equivalent combination of education and experience.