Universal Banker

GENERAL RESPONSIBILITIES

As customer needs dictate, provide exceptional service through performing all aspects of teller and CSR responsibilities. This person requires the ability to build and maintain relationships with prospective and current customers through communicating all Jeff Bank products and services effectively and professionally. This person must also work with a team to meet or exceed personal and branch goals, be flexible to changing needs and open to learning new tasks.

ESSENTIAL DUTIES

• Gives exceptional customer service to both internal and external customers by providing prompt, polite and effective communication.
• Participates as a member of the team.
• Positively and proactively contributes to the Bank's strategic plan.
• Demonstrates support of management.

• Receive deposits of cash and checks for credit to depository accounts. Place holds where applicable according to bank policy.
• Cash checks according to bank policy.
• Verify signatures and customer balances.
• Issue cashier's checks and perform cash advances for customers on Visa or Mastercard.
• Process night deposit and mail deposits.
• Balance cash drawer.
• Sell mutilated currency to Head Teller or designee
• Provide assistance and information to customers and refers them to other areas of the bank as necessary.
• Order currency and coin as needed; ship currency and coin as needed.
• Assist with the balancing of the vault.
• Receive and process consumer loan, mortgage and home equity payments and generate customer receipts.
• Scan daily work and perform other teller functions that might be needed. Assist others to complete tasks and assignments.
• Ensure teller station is properly stocked with forms, supplies, brochures, etc.

• Open new accounts, including checking, savings, IRAs, CDs, Safe Deposit Boxes.
• Redeem IRAs and CDs.
• Issue, order, activate and service ATM and Debit Cards.
• Take outgoing wire transfer requests.
• Process check and deposit slip order for accounts.
• Check completed new accounts, closed accounts, file maintenance reports.
• Educate and Cross sell bank products and services.
• Assist customers with account inquiries.
• Any other functions asked to be performed by Supervisor.

• Develop and sustain cooperative working relationships.
• Provide on the spot coaching of staff members where applicable.
• Encourage and facilitate cooperation with the organization and with both internal and external customer groups.

• Interview customers applying for consumer loans, mortgage loans, home equity loans etc.
• Underwrite loan applications including credit reporting, debt servicing calculation
• Refer loan applications to Lending Officer.
• Actively collect on any past due loan accounts.

ANCILLARY DUTIES

Performs other related duties as assigned or directed.

Salary Range

$21.45 - $27.26 Hourly

Physical DemandReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; and talk and hear. The employee is frequently required to walk and stand. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EnvironmentThe environment of this position is a branch banking environment. A professional demeanor is required at all times. The noise level in the work environment is moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUIPMENT/MACHINES

TelephoneTeller MachineCalculatorCopy machineComputer keyboardCoin machine(s)SorterCurrency verifierCombination lockOffice doors and security equipment.