Loan Servicing Rep. I

GENERAL RESPONSIBILITIES

Responsible for performing a variety of duties
relating to the loan servicing function; coordinating work
within the department as well as throughout other units and
other departments; reporting pertinent information to the
immediate supervisor; responding to inquiries and requests
from customers, other bank personnel, etc.

ESSENTIAL DUTIES

1. Demonstrates core values and guiding principles as outlined
in the Bank's Mission, Vision and Value Statements of which
the following are illustrative:

a. Gives exceptional customer service to both internal
and external customers by providing prompt, polite and
effective communication.

b. Participates as a member of the team.

c. Positively and proactively contributes to the Bank's
Strategic Plan.

d. Demonstrates support of Management.

2. Ensures that all activities and work functions adhere to
compliance requirements as are defined in company policies and
procedures as well as state/federal laws and regulations.

3. Performs various duties relating to the loan
servicing function including, but not limited to, the
following:

a. Types a variety of routine letters, reports, forms,
and specialized mortgage papers, and proves all accounts.

b. Answers the telephone, responds to routine calls,
mail, and maintains files as required.

c. Lists, balances, and credits transactions as required.

d. Pays all real estate taxes, hazard insurance, private
mortgage insurance, and life insurance in a timely
manner for all escrowed mortgage accounts. Pulls
escrow report monthly and sends letter out when
taxes are due to be paid.

e. Inputs new loan accounts and mortgages (double
checked), changes and corrections as needed for all
branches. Puts files together and calls for
missing documents. Books loans, mortgages, HELOC’s
and converts construction mortgages.

f. Verification and inquiries.

g. Assist in taking mortgage applications during
balloon process prepare necessary documentation and
disclosures following all operating policies. After
all documentation is received, modification begins.
Update computer to new term and mail documents for
recording.

h. Files information and maintains loan files ensuring
that documentation is current, complete and sufficient.
Maintains all information in order to generate reports.

i. Researches any payment, escrow, or other problems and
corrects all errors, does daily non post.

j. Processes advances on open ended lines of credit
with proper authorization.

k. Produces customer payoffs and prepares tickets for
payoffs, also for REIT payoffs.

l. Safekeeping of the loan department vault.

4. Coordinates specific work tasks with other personnel
within the department as well as with other units and
departments in order to ensure the smooth and efficient
flow of information.

5. Cooperates with, participates in and supports the
adherence to all internal policies, procedures and
practices in support of risk management and overall
safety and soundness and the banks compliance with all
regulatory requirements, e.g. Community Reinvestment
Act (CRA) Equal Credit Opportunity Act, etc., including
but not limited to BSA and AML (see performance
notation). Insures that the department and all
personnel adhere to the same.

6. Reports pertinent information to the immediate
supervisor as requested, or according to an established
schedule; compiles information and prepares forms and
reports on a periodic basis; gathers and records
information pertaining to various bank activities and/or
departmental operations as assigned by the Loan
Servicing Manager.

7. Responds to inquiries relating to his/her particular
area or to requests from customers, other bank personnel etc.

8. Deferred fees/income, tickets & addendas.

9. Proving monthly heloc reports & paying out the bills.

10. Proving and paying of life & disability insurance
monthly reports, also filing life & disability claims.

11. Back up to Loan Servicing Clerk.

ANCILLARY DUTIES

1. Performs other related duties as assigned or directed.

Salary Range

$17.43 - $21.78 Hourly

JOB LOCATION

Main office - Jeffersonville

Equipment/Machines

1. Telephone
2. Automobile
3. PC
4. Printer
5. Computer keyboard
6. Calculator
7. Typewriter/Word processor
8. Checkwriter
9. Photocopier
10. Fax Machine
11. Specialized software applications per assigned dept.
12. Credit Card Machine