What are the responsibilities and job description for the Front Office Research Technology Business Analyst position at Jean Martin, Inc?
Title: Front Office Research Technology Business Analyst
Location: New York, NY
Job Summary
About the team
Advisory Technology Training (ATT) is a technology training team that supports the Global Research business. The team is located in New York, London, Hong Kong & Krakow and supports over 1000 Research Analysts & Associates and Investment Bank staff.
The team’s objective is to ensure proprietary Investment Bank Research, CRM, desktop & mobile technology platforms are used optimally by revenue- and non-revenue-generating end-users globally.
Role
The three pillars of an ATT team member are:
- Training content creation & management
- Business analysis, change management and training support
- Artificial intelligence thought leader
Responsibilities
- Engage users of research technology applications to ensure users can fully leverage the applications available to them though training and support
- Raise awareness of research applications, key features and how these can support core business processes within the Research department
- Plan and lead change management initiatives including communications plans, training, documentation and support for new applications or application features
- Work closely with users to Identify AI opportunities within the current business processes and drive these ideas through to solutions
- Propose new ideas around improving access to training service and content ultimately improving applications knowledge among users
- Report feedback and further requirements for enhancements from users and communicate these to business analyst teams
- Participate in user acceptance testing (UAT) of Client’s proprietary products as part of knowledge gathering
- Help facilitate and run usability sessions and/or pilot schemes with respect to application design and requirements
- Produce client-facing training materials such as online guides, eLearning tools, PowerPoint decks and emails
- Maintain team website & other internal team tools and process documentation
- Produce metrics on team responsibilities and goals
Competencies
- Strong verbal and written communication ability in English
- Excellent presentation skills
- Experience with using AI tools and ideally some computer programming knowledge eg in Python, VB Script
- Data analytics and reporting skills, ideally in Excel, Power BI
- Able to build rapport with research analysts/users and identify business requirements and implement ideas
- Creative problem solver able to handle uncertainty
- Passion to learn and grow is essential
- Experience in working in a global organisation and/or virtual team environment across multiple time zones
- Works well in a matrix organisation with global stakeholders – ability to influence without authority
- Team player as well as being able to work independently to do what it what it takes to get the job done
- Knowledge of Investment Banking/Research and/or finance/economics/accounting background
- Project Management experience would be helpful
- IT support experience would be helpful