Lead HVAC Service Technician

JD Mechanical Equipment, LLC is a HVAC manufacturers’ representative firm that represents some of the top HVAC manufacturers in the industry for North Louisiana. The company specializes in both standard and custom HVAC applications, priding itself on providing industry leading customer service. From basic commercial office space to complex healthcare and lab applications, JD Mechanical Equipment carries HVAC products and equipment to fit the specific application.

The Opportunity
We are seeking an experienced Service Technician Lead with the desire for a leadership role. This position requires an expert level with performing electrical and mechanical inspection, start-up maintenance on the equipment we sell, repairs, service contract maintenance and leadership responsibilities.  This is a full-time opportunity for an energetic go-getter with career growth mindset and desires.  An ideal candidate will be customer service oriented, work well with others and has the ability to demonstrate leadership capabilities. Position requires a high level of correspondence with the service leadership team, Project Managers, Service Coordinators and customers.

Leadership Responsibilities
•    Assist Area Service Manager with supervision and management of commercial service work and installations
•    Assist in the mentoring, training and support for field Service Technicians and Service Coordinators
•    Actively contribute to developing best practices and standard operating procedures
•    Dedicated to continuous improvement in quality, cost, communication and to building long-term relationships internally and externally

Field Responsibilities
•    Performs electrical and mechanical inspection and maintenance on equipment to ensure peak performance
•    Perform specific preventative maintenance including belt adjustments, oiling, greasing and cleaning of equipment
•    Uses experience and technical skills with preventive maintenance and system operations to determine service requirements
•    Ability to interpret engineering drawings in reference to layout, location and operation of the system(s)
•    Represents the company in a positive manner to other trades, contractors and owners
•    Advises owner/representative of preventive maintenance inspections performed and corrective actions to be taken
•    Suggest additional services that are beneficial to customer
•    Works in a team-based environment to share information and workload while ensuring customer satisfaction
•    Submits required paperwork to Service Coordinator in a timely manner
•    Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times 
•    Performs other duties as assigned
•    Flexibility to work overtime/ weekends, as required

The Required Profile
•    High School Diploma or equivalent  
•    Must have valid driver’s license with good driving record
•    Must have current HVAC certification and OSHA 10 Training and typically 15 years’ experience working as a Service Technician in a commercial environment 
•    Ability to work independently & supervisor others
•    Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
•    Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)
•    Experienced with VRF technology, dedicated outside air processing systems, chilled water systems and digital controls.
•    Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc.
•    Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds
•    Ability to work independently with minimal supervision and balance requirements of multiple and varied duties

Other Skills & Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks. 
 
Environmental Requirements
Will be required to work in a field environment, multiple customer sites on a daily basis.

Behavior Skills
Ability to manage people and situations when conflicts arise.  Ability to seize opportunities with the drive to complete goals.  

Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication.  Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress.  Demonstrates integrity and trust through appropriate directness and truthfulness.  Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.  

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
 
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.