What are the responsibilities and job description for the Customer Care Specialist position at JDM Structures?
ROLE AND RESPONSIBILITIES
Key Responsibilities:
Order Processing
- Uphold company policies and core values in all marketing efforts
- Monitor Customer Care email account for orders, questions, responses.
- Support JDM sales centers and dealers.
- Serve as liaison between sales centers and custom quoting.
- Process customer payments and facilitate financing or rent-to-own.
- Contact local utilities companies (i.e., OUPS) prior to installation when needed.
- Post invoices.
- Enter purchase orders for furniture, playsets, shelters, etc. based on sales orders.
Customer Communication
- Contact customers with confirmed delivery dates for factory-built sheds within two business days of order receipt.
- Work with customers regarding site preparation for their shed and obtain photos of site.
- Confirm timeframe and directions with customers one day prior to delivery.
- Follow up with customer questions and concerns. Escalate as needed.
Delivery Management
- Establish delivery dates and update schedules for factory-built sheds.
- Obtain install dates from Logistics for projects involving crews.
- Maintain delivery calendars to keep up-to-date and reflect order status.
- Secure outside transportation or escorts as needed.
- Prepare paperwork for drivers three business days prior to delivery.
- Obtain permits for delivery routes as needed.
- Respond to customers, answer questions or process order changes.
- File copies of orders.
Production
- Release work orders for sheds.
- Complete work orders, ensuring inventory is reduced or added as expected.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
This position is open to entry-level candidates; knowledge of the shed-building industry is a plus.
PREFERRED SKILLS
- Aptitude for learning systems, including Microsoft Office tools (Outlook, Excel, Word, Teams, OneDrive), ERP system (Business Central) and inventory portals.
- Skill with written and verbal internal and external communication.
- Ability to manage multiple projects and interruptions.
- Attention to detail and follow-through.
ADDITIONAL NOTES
- Candidates with experience in customer service at similar companies may be strong fits for this role.
Job Type: Full-time
Pay: $35,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $35,000 - $65,000