What are the responsibilities and job description for the Customer Care Professional (Full-Time and Part-Time) - Customer Care, Indianapolis, IN position at jdgroupnam?
Customer Care Professional Can you fill these shoes? Finish Line is looking for you! Join a team where your sole responsibility is putting yourself in our customer’s shoes by effectively communicating, educating, and then tirelessly resolving all issues. As long as you can thrive in this fast-paced environment, where the focus is the customer, Finish Line is where you need to be! Things you should know about working in the Finish Line Customer Care Contact Center: Customer – Obsession! It makes our day to make someone else happy. Quality is key; we have high standards, and it shows in our work. We’ll hold you to it, but only because we know our professionals can handle it. No suits or skirts, we’re cool with casual yet we remain professional. Positive environment where your opinion is welcome! We love ideas on how to create an EPIC customer experience. EMPOWERMENT! Our team members have the power to make a customer’s day! We trust them to make good decisions and exercise good judgment. That’s what customer advocates do! Finish Line Customer Care lets customers order whatever they want, whenever they need. Flexibility is the key; should be open to additional hours. Our team members are computer savvy, and know their way around dual screens. Exciting cool events focused on employee appreciation Bilingual? Hablando español que gana más dinero! Got it? Great, now what will you actually be doing? Sharp as a tack? Most of your customers will be interacting with you via phone, emails, chat, and social media with questions and expect you to have an answer. Eager to HELP! We are full of product knowledge and know all about the current promotions. Your computer with dual screens will become your best friend. Sharing is caring. You and your crew will rely on each other to assist customers. Here we take care of the customer and each other. Let’s sweeten the deal… We take care of you! Health care benefits offered Fitness Center Onsite Health Clinic Wellness Program Plans for the future? 401(k) with company match Holiday pay, overtime pay, paid time off. We got you covered! 30% Employee discount on all Finish Line products! Non-profit Volunteer Opportunities We’ll support your educational and career goals with our Educational Reimbursement Benefit Program Training Development and Mentoring Program If all this wasn’t enough…you can earn incentives too! We want you to join the team if you can check these boxes: You’ve thrown your cap in the air – you have a High School diploma or equivalent Blow out the candles – you are at least 18 years old Flex, not just your muscles – you are willing and able to work all shifts Overtime isn’t just a sports term – you are willing and able to work overtime as required. We go the extra mile to bring smiles to our customers. This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice. EEO Statement: The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices. Need accessibility assistance to apply? Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.) The global leader in sports fashion, JD Group offers a world of choices across our portfolio of brands. With opportunities at our corporate offices in Indianapolis, IN and Boulder, CO, our distribution and call center, as well as 900 stores across the nation, JD offers the possibility for infinite growth. At JD Finish Line, our commitment to Diversity & Inclusion is louder than words. As part of JD Finish Line’s commitment to creating a more diverse, equitable, & inclusive organization, we established voluntary, employee-led, Employee Resource Groups to support our Diversity & Inclusion mission and goals. We have also established a D&I Council composed of individuals throughout the company who are committed to creating an inclusive workplace where individuals of all races, genders, and backgrounds are free to be their authentic selves. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger. California Privacy Policy click here.