What are the responsibilities and job description for the Business Support Specialist position at jd?
Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130 bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Data Analysis and Decision Support: Analyze operational data and business needs, provide data analysis and reports to support business decisions, strategy formulation, and adjustments, promoting the continuous and healthy development of the business. Process Design and Optimization: Design and optimize operational support processes based on business development needs, ensuring standardized and efficient workflows to enhance operational efficiency and overall effectiveness. Market Research and Competitive Response: Study market dynamics and industry trends, analyze competitors, and provide insights to support business strategy formulation, helping the business maintain market competitiveness. Project Collaboration and Goal Achievement: Collaborate closely with team members, coordinate across departments, and ensure projects are completed on time and to a high standard, guaranteeing the smooth achievement of business objectives. Operational Control and Issue Resolution: Monitor key operational metrics, take responsibility for achieving business results in assigned regions, handle emergencies and coordinate problem resolution, ensuring business continuity and stability. Training and Talent Development: Lead training at operational sites, address business-related questions, and manage talent pipelines, selection, and development to enhance the overall capability of the team. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer. Our growth is creating opportunities. Yours could be next. About us What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us. Our global business Our teams work across 20 countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.