Front Desk Receptionist

Front Desk Receptionist / Office Administrator — JD Watches

Location: New York, NY (Diamond District)

Employment Type: Full-Time | 9:30 am to 6 pm, Monday to Friday

Compensation: $20 per hour, based on experience

ABOUT JD WATCHES

JD Watches is a family-owned luxury watch dealer with more than 30 years of history in New York's Diamond District. We buy, sell, and finance some of the most sought-after timepieces in the world, and we've built our reputation on expertise, trust, and treating every client — and every watch — with real care.

We're looking for a Front Desk Receptionist / Office Administrator to be the first point of contact for our clients and an essential part of our day-to-day operations. This role is ideal for someone who is professional, organized, detail-oriented, and comfortable working in a fast-paced luxury retail environment.

THE ROLE

The Front Desk Receptionist / Office Administrator will oversee the front office and help ensure that every client who walks through our doors receives a welcoming, professional experience. You'll also provide administrative and operational support across the business, including communications, shipping, CRM management, travel coordination, and general office operations.

This is a hands-on role that requires strong organization, attention to detail, professionalism, and the ability to manage multiple priorities throughout the day.

WHAT YOULL DO

• Serve as the first point of contact for clients entering the showroom, providing a professional, welcoming, and attentive experience
• Greet clients upon arrival, manage customer intake and entry procedures, and offer refreshments.
• Answer and direct incoming phone calls and respond to general client inquiries
• Direct clients and communications to the appropriate team member
• Assist with scheduling and internal communication as needed
• Manage incoming and outgoing packages, including preparing shipping labels and coordinating shipments
• Track deliveries and maintain accurate shipping and logistics documentation
• Utilize HubSpot CRM to enter and update customer information, document client interactions, maintain accurate client records, and perform data entry related to customers, inventory, and general business operations.
• Assist with trade show planning and logistics, including booking flights, arranging hotels, coordinating car services, and organizing travel documentation based on information provided by management
• Order and maintain office supplies and ensure the front office remains fully stocked and organized
• Provide general administrative support across the business
• Assist the finance department with administrative tasks when requested
• Maintain the cleanliness, organization, and presentation of the reception area, front office, and client spaces
• Support the team with additional administrative and operational responsibilities as the business grows
  

WHAT YOULL NEED

• 1–3 years of experience in a receptionist, office administration, executive assistant, customer service, hospitality, or similar client-facing role
• Excellent communication and interpersonal skills, with a polished and welcoming presence
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Comfortable answering phones, assisting clients, and communicating with team members across the business
• Strong computer and administrative skills, including proficiency with Microsoft Office and/or Google Workspace
• Ability to learn and confidently use CRM and other business software; HubSpot experience is a plus
• Dependable, punctual, and highly professional, with the ability to handle sensitive client and business information with discretion
• Team-oriented attitude with a willingness to take initiative and assist wherever needed
• Interest in luxury retail, watches, jewelry, or the Diamond District is a plus
  

COMPENSATION

• $20 per hour, commensurate with experience
• Full-time position
• Opportunity to grow within a rapidly expanding, family-owned luxury watch business