What are the responsibilities and job description for the IT Support Specialist position at JD Machine Corp.?
We're hiring an IT Support Specialist at JD Machine Corp. in Ogden, Utah!
This is a great opportunity for a junior-to-mid-level IT professional who enjoys solving problems, supporting people, and working hands-on in a real manufacturing environment.
In this role, you'll support our IT Manager and Systems Administrator by helping with day-to-day IT requests, troubleshooting, documentation, equipment setup, user access issues, and task overflow. Your work will help keep our team moving while giving our senior IT staff more time to focus on infrastructure and strategic projects.
We're looking for someone with 3–5 years of hands-on IT experience who is comfortable working across a broad range of systems, including:
• Help desk support and user troubleshooting
• Active Directory and Group Policy basics
• RBAC troubleshooting and user access support
• Desktop hardware, software, and application support
• Networking hardware and software troubleshooting
• Windows environments, both cloud and on-prem
• Basic Linux familiarity
• PowerShell or scripting for queries and automation
• Backup and disaster recovery support
• Virtual machine environments
• ERP/QMS application support and post-update testing
• Scheduled tasks/cron jobs
• Detailed documentation and IT asset support
This role may also include hands-on infrastructure work such as running and terminating Cat5e/Cat6 cabling, labeling equipment, moving hardware, ordering equipment, and assisting with budget tracking.
The ideal candidate does not need to be the administrator or architect of every system listed above, but should have a solid working knowledge of how these areas connect and be able to troubleshoot confidently. Compensation will depend on experience and level of autonomy, from someone who can identify and recommend solutions to someone who can confidently apply changes with minimal guidance.
This is a primarily on-site position, with more than 90% of work performed at our Ogden facility. Occasional on-call or after-hours support may be required.
Salary range: $55,000–$75,000 annually, depending on experience.
A degree is not required. Certifications are helpful, and we offer education reimbursement for job-related training.
Most importantly, we're looking for someone who communicates well with non-technical team members, enjoys helping people, and is ready to grow with a strong IT team in a stable, people-focused company.
Interested or know someone who would be a great fit? Apply today or share this opportunity with them.
Salary : $55,000 - $75,000