What are the responsibilities and job description for the Warehouse Supervisor position at JD.COM?
Position: Warehouse Supervisor
Salaries:
Location: Orlando, FL
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What began as a bold idea in China has grown into a global business serving more than 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings JD.com’s trusted products to customers worldwide. You’ll join teams that work across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, giving you the chance to learn from (and contribute to) global projects from day one
Learn more about who we are and what we do: https://corporate.jd.com/
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
As a Warehouse Supervisor at JD Logistics, you’ll lead and manage daily warehouse operations in our busy Orlando, FL. distribution center. You’ll be responsible for ensuring operational efficiency, accurate order fulfillment, and maintaining safety and quality standards. This is a hands-on leadership role ideal for individuals who enjoy problem-solving, leading teams, and driving results in a fast-paced environment.
What You’ll Do:
- Oversee daily warehouse functions including receiving, put-away, picking, packing, and shipping
- Ensure timely and accurate execution of customer orders
- Monitor productivity, adjust workflows, and address bottlenecks
- Supervise a team of warehouse associates; train, coach, and mentor team members
- Allocate labor and assign tasks to meet operational goals
- Conduct cycle counts and inventory audits to maintain accuracy
- Monitor quality control and escalate product/order discrepancies
- Enforce adherence to all warehouse safety protocols and company SOPs
- Promote a clean, organized, and safe work environment
- Communicate shift updates, challenges, and results to Warehouse Manager
- Collaborate with internal teams and clients to troubleshoot operational issues
About You:
- 3 years experience in a warehouse, distribution, or 3PL environment
- At least 1 year in a lead or supervisory role
- Strong knowledge of warehouse operations and safety procedures
- Familiarity with WMS or inventory systems preferred
- Bilingual in Mandarin Required