Bilingual Account Manager - English and Chinese

Job Title: Account Manager - Bilingual (Eng/Chinese)

Location: Perth Amboy, NJ

Job Type: Full-Time

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

JD.COM is a Chinese e-commerce company headquartered in Beijing. With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on Fortune Global 500.

https://postandparcel.info/157487/news/e-commerce/jd-logistics-announces-significant-expansion/

PLEASE NOTE: Only candidates who can speak Mandarin and/or Cantonese will be considered.

Key Responsibilities:

Key Account Management:

• Manage the full lifecycle of customers, from onboarding to retention.
• Develop strategic account plans to maximize client satisfaction and revenue.
• Build and maintain strong, long-term relationships with clients to identify and capitalize on business opportunities.

Industry Expertise:

• Utilize expertise in the e-commerce and offline retail industries to provide tailored logistics solutions.
• Apply deep knowledge of US market trends and practices to meet client demands effectively.

Sales and Operations:

• Leverage of experience in e-commerce sales models, logistics supply chain management, and cross-border operations to drive results.
• Collaborate with clients to design and implement customized logistics strategies that align with their business goals.

Customer-Centric Approach:

• Identify customer needs and pain points to deliver actionable solutions promptly.
• Actively engage with internal teams to enhance customer experience capabilities and resolve issues efficiently.

Team Leadership:

• Lead and mentor a team of account managers, fostering a high-performance environment.
• Set team objectives, monitor progress, and ensure alignment with organizational goals.

Cultural Acumen:

• Demonstrate a solid understanding of American culture to enhance client communication and engagement.
• Build rapport with clients through professional and social interactions.

Communication & Reporting:

• Maintain clear, consistent communication with clients and internal stakeholders.
• Generate reports and presentations to track account performance and identify growth opportunities.

Qualifications:

Industry Experience:

• 5-10 years of experience in Contract Logistics/3PL within the US market.
• In-depth knowledge of the e-commerce and online retail industries.

Professional Experience:

• Proven expertise in logistics supply chain management and cross-border operations.
• Demonstrated success in managing and expanding customers.

Management Skills:

• Strong leadership and team management abilities.
• Proficiency in identifying and fostering business opportunities with clients.

Problem-Solving & Collaboration:

• Exceptional customer service mindset with the ability to address and resolve client issues effectively.
• Skilled at driving collaboration across internal teams to optimize customer experience.

Language Proficiency:

• Fluent in English, with strong business Chinese skills.
• Familiarity with logistics, e-commerce, and relevant terminologies.

Cultural Awareness:

• Solid understanding of American and Chinese culture to enhance communication and client relations.