Network Operations Center (NOC) Technician

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Job Summary:

JCS Solutions has a need for a Network Operations Center (NOC) Technician to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high-performing team environment.
• A robust benefits package:
• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program
• And more!
  

What you will do:

The ideal candidate will be detail-oriented and proactive Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. You will monitor, analyze, troubleshoot, and escalate incidents within federal networks and systems to ensure optimal performance and continuous availability. This role is part of a 24/7/365 operations environment and may require shift work, including nights, weekends, and holidays. Primary focus will be on handling internal projects for operations, supporting driving time-sensitive initiatives, supporting ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA).

SHIIFT WORK will be one of the following. Decision is at the manager’s discretion.

Days \ Beginning of the Week:

• Sun, Mon, Tue, and every other Wed from 0600-1800 ET at Ft Belvoir

Nights\ End of the Week:

• Thu, Fri, Sat, and every other Wed from 1800-0600 ET at Ft Belvoir
• Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools
• Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation
• Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues
• Escalate to senior engineering staff if issue is not resolved.
• Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy)
• Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators
• Execute standard operating procedures and provide input to enhance operational documentation
• Support compliance with federal IT security policies and incident response protocols
• Participate in scheduled maintenance windows and emergency outages as needed
• Maintain situational awareness of the health of IT infrastructure and provide regular status reports
  
  

What you will bring:

• BS degree and 8 – 12 years or master’s with 6 – 10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree
• Oral and written communication for change procedures, and management updates to all levels of government and contractor leadership
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar)
• Experience with Remedy Ticket system
• Proficient in Active Directory and managing user accounts and security groups for the agency
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols
• Strong problem-solving and communication skills
• Ability to work in a high-availability, fast-paced environment with attention to detail
• Must possess an active Security or equivalent prior to start
• Must be a U.S. citizenship and hold an active DoD TS/SCI at time of consideration
  
  

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS has been certified as a Great Place to Work four years in a row and was awarded Washington Post’s Top Places to Work for 2024 and 2025.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to our care
  
  

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

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