What are the responsibilities and job description for the Supply Chain Operations Manager position at JCPenney?
Overview
Supply Chain Operations Manager
The Operations Manager reports to the Assistant General Manager and is a key departmental level leader responsible for end-to-end operational performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment. This role leads a team of 5 Exempt Supervisors and their respective departments to ensure the safe, efficient, and cost-effective execution of inbound, outbound, and returns operations while providing best in class service to our customers. They also partner closely with AGM to drive continuous improvements across safety, service, cost, and quality. This position will also be responsible for developing a strong leadership bench, driving operational discipline, while fostering a culture of engagement and accountability.
Primary Role Responsibilities
Operational Leadership & Performance
Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Five iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.
For more opportunities to join our team please visit our careers page
Pay Range
USD $69,000.00 - USD $115,000.00 /Yr.
Supply Chain Operations Manager
The Operations Manager reports to the Assistant General Manager and is a key departmental level leader responsible for end-to-end operational performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment. This role leads a team of 5 Exempt Supervisors and their respective departments to ensure the safe, efficient, and cost-effective execution of inbound, outbound, and returns operations while providing best in class service to our customers. They also partner closely with AGM to drive continuous improvements across safety, service, cost, and quality. This position will also be responsible for developing a strong leadership bench, driving operational discipline, while fostering a culture of engagement and accountability.
Primary Role Responsibilities
Operational Leadership & Performance
- Provide overall leadership and direction for daily distribution and fulfillment operations across assigned department.
- Own department level performance against key metrics including safety, service level, cost, productivity, and quality.
- Translate business objectives into executable operating plans and drive disciplined execution through the Supervisor team.
- Utilize data analytics to identify key trends and propose solutions to operational challenges.
- Partner with the AGM to align operational priorities with broader business strategy, peak planning, and growth initiatives.
- Champion a safety culture focused on prevention by setting clear expectations, reinforcing safe behaviors, and holding leaders accountable for compliance.
- Ensure adherence to all safety, environmental, and regulatory standards (OSHA, company policies, site procedures).
- Participate in incident investigations and corrective action plans; proactively identify and mitigate safety risks.
- Identify bottlenecks and recommend process improvements for efficiency.
- Use analytics and root cause analysis to address performance gaps and variability.
- Own departmental budget and actively manage controllable costs while maintaining service and quality standards.
- Sponsor and lead continuous improvement initiatives focused on safety, productivity, accuracy, and process optimization.
- Ensure consistent achievement of service commitments, including order accuracy and on time shipping.
- Lead root cause analysis and implement sustainable corrective actions for service failures or variability.
- Directly lead, coach, and develop five Supervisors, providing clear expectations, ongoing feedback, and targeted development plans.
- Build a strong succession pipeline by identifying high‑potential talent and creating targeted development plans.
- Foster a culture of engagement, accountability, and continuous improvement at all leadership levels.
- Model inclusive leadership and reinforce company values across the organization.
- Partner with HR, Safety, Production Planning, Maintenance/Engineering, IT, and Finance to support operational execution and long‑term capability building.
- Support new process launches, WMS implementations, and material handling initiatives.
- Serve as a key site leader in AGM absence, ensuring continuity of operations and leadership presence.
- Bachelor’s degree or equivalent work experience.
- 5 years of progressive leadership experience in retail distribution, fulfillment, e-commerce, or high-volume warehouse operations.
- Proven experience leading multiple exempt leaders and non-exempt associates.
- Experience with WMS, labor management, Tableau, and MicroStrategy
- Excellent analytical, organizational, and critical thinking skills.
- Familiarity with lean concepts and continuous improvement methodologies.
- Results driven operational leadership.
- Ability to develop and coach multiple direct reports. High accountability with a hands-on leadership style.
- Strategic thinking and planning coupled with data driven decision making.
- Effective communication, change management, and collaboration skills while working in a fast paced, high-volume environment.
- Ability to work under pressure and prioritize multiple tasks and functions to meet deadlines while maintaining executive presence.
- Opportunity to shape production strategy in a high growth environment.
- Collaborative culture with strong cross functional partnerships.
- Professional development and advancement opportunities.
- Competitive compensation and benefits package including medical/dental/vision, paid PTO and holidays,
- Merchandise discount at all Catalyst Brands (JC Penney, Brooks Brothers, Aeropostale, Lucky Brands, and Nautica).
Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Five iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.
For more opportunities to join our team please visit our careers page
Pay Range
USD $69,000.00 - USD $115,000.00 /Yr.
Salary : $69,000 - $115,000