Cashier/Customer Service

POSITION PROFILE PROFILE LAST MODIFIED: 11/20/20 4:41 PM

JOB TITLE: JOB CODE(S): PROFILE EFFECTIVE DATE:

Cashier 040021 10/04/2020

JOB PURPOSE:

Contributes to profitable sales growth by actively identifying and fulfilling customer needs throughout the checkout process

REPORTS TO: KEY PARTNERSHIPS:

Customer Experience Supervisor, Cashier Assistant, Specialty
General Manager SVG 3-6

Associates, Sales Floor Associates, Operations Associates and
Assistant Manager of Customer Experience SVG 1 & 2

Omnichannel Associates

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales

- Greets and assists customers in finding products and delivers outstanding customer service

- Partners with other team members when additional support is needed

- Actively listens to customer issues in a calm and agreeable manner to resolve problems

- Promotes FindMore with associates to drive sales and enhance customer service

- Assists with credit, rewards and gift card programs throughout the store

- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

• Checkout Standards

- Completes checkout processes including returns and re-ticketing
- Assists with the signing and merchandising standards at all checkouts
- Assists with stocking and merchandising Impulse Fixtures
- Proactively calls for assistance when additional help is needed in checkout

- Proficiently utilize Point of Sale on Mobile Warrior device to support line management efficiencies

- Notifies leadership when supplies are running low and assists with replenishment

• General Operations

- Assists with Omnichannel efforts as needed
- Assists with recovery, merchandise go backs, replenishment and other operational tasks
- Participates in annual inventory processes

• Performance Standards

- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance

CORE COMPETENCIES

• Proposes and initiates actions on new ideas that improve our product, stores or practices.
• Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.

EMBRACES A

• Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.

GROWTH MINDSET

• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
• Applies a growth mindset by seeing change as an opportunity to learn and grow.
• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.

THINKS

• Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify

CRITICALLY
assumptions and consider impacts.

• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.

DEMONSTRATES *Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
*LEADERSHIP Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.

• Creates a culture of development by coaching and teaching others.
• Aligns goals, processes, and culture to create momentum and champion a One Team approach.
• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.

TAKES

• Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.

ACCOUNTABILITY

• Develops positive and inclusive relationships across the organization.
• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.

IMPLEMENTS WITH

• Implements project/plans that are well-organized and efficient, seeks feedback and takes action.

EXCELLENCE

• Effectively delegates work and communicates plans and expectations to others.
• Demonstrates a sense of urgency and acts decisively and quickly.
• Establishes aggressive goals and takes appropriate risks to achieve results.

DRIVES RESULTS

• Shows confidence when challenged and will do the right thing even when it’s hard.
• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Weekends only

Ability to commute/relocate:

• Valparaiso, IN 46383: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $11 - $13