What are the responsibilities and job description for the Asset Protection Associate - Augusta Mall position at JCPenney?
Shrink
Pay Range
USD $14.50/Hr -USD $18.13/Hr.
- Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor. Follows AP Directives and Company policy when making apprehensions.
- Executes required Company investigation routines to identify and resolve theft, and properly documents all stages
- Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
- Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership
- Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
- Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness.
- Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
- Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
- Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
- Travels to stores as necessary.
- Analyzes intelligence on individuals and booster groups involved in theft.
- Supports a safety culture through impressions of control, coaching, and recognition.
- Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates
- Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
- Provides emergency or critical incident response.
- Assists with incident investigations and completes associated reports.
- May assist with Asset Protection audits.
- Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
- Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
- Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.
- AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned.
- 1 years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
- High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
- Must be age 18 .
Pay Range
USD $14.50/Hr -USD $18.13/Hr.
Salary : $15 - $18