What are the responsibilities and job description for the CSR Frick Parts position at jci?
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Customer Service Representative (CSR) Frick Parts. What will you do? As a CSR Frick Parts, you will oversee and execute complex customer orders, inquiries, and complaints related to technical products and services. You will proactively build and maintain robust relationships with clients and internal teams and ensure delivery excellence across diverse product markets. How will you do it? Efficiently manage customer orders to guarantee compliance with company policies and seamless fulfillment, ensuring high-quality service delivery. Your approach will include a proactive focus on removing obstacles and streamlining processes to prioritize customer satisfaction. Engage collaboratively with sales and supply chain teams to address order-related challenges, fostering a culture of mutual trust and shared goals. Through diverse perspectives and teamwork, you will enhance operational effectiveness. Provide expert technical support, leveraging problem-solving skills to resolve customer inquiries effectively. Commitment to continuous improvement and accountability will drive your success in achieving optimal outcomes. Maintain detailed records of all service interactions and transactions, ensuring transparency and integrity in all communications. This practice underscores the importance of safety and ethical standards in every aspect of your role. What are we looking for? A University degree or equivalent combination of education and experience (minimum 1 year for university graduates or 6 years with a 2-year degree). Extensive experience in customer service, particularly with technical products or services. Excellent communication skills with proficiency in English; additional languages are advantageous. Strong organizational skills and an ability to manage multiple tasks effectively. Proficiency in MS Office and familiarity with CRM systems or similar tools. What do we offer? Comprehensive benefits package. Opportunities for professional development and growth. Supportive and inclusive workplace culture. Engagement in meaningful projects with a global impact. Join us to lead with innovation and make a difference. Apply now if you are ready to challenge yourself and be part of a dynamic team! Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.