Child Support Enforcement Agent- Establishment Caseworker

Johnston County is an Equal Opportunity Employer.

Description

Are you a professional Child Support Establishment Agent looking for your next career move? Look no further than the Johnston County Child Support Unit! Our team has an immediate opening for a Child Support Establishment Agent. Join us in our commitment to the health, safety and welfare of the public. This objective is achieved through the uniform enforcement of state and local laws.

Duties and Responsibilities

• Position may perform establishment of paternity and child support orders, investigative, support payment control, financial monitoring and accounting for child support orders
• Investigating cases in arrears
• Determining and initiating actions judged to be appropriate
• Applying applicable regulations and laws
• Duties include extensive utilization of a statewide Automated Case Tracking System (ACTS) in addition to various other electronic interface computer systems
• Testifying in court proceedings
• Position will be responsible for interviewing clients, contacting employers, initiating court action when necessary to establish paternity and/or support payments, and testifying in court proceedings as to facts gathered.
  
  

Knowledge, Skills And Abilities

• Thorough knowledge of the Child Support Enforcement Program and applicable legal proceedings.
• Thorough knowledge of investigative procedures used in the program.
• Skill in operating a computer, including word processing and ability to learn ACTS and other electronic systems.
• Ability to establish rapport and interview, clients, absent parents, and other related sources and to implement investigative procedures.
• Ability to organize, analyze and summarize case information.
• Ability to perform basic math in calculating child support payments.
• Ability to communicate effectively in both oral and written forms.
• Ability to establish and maintain effective working relationships with clients, absent parents, personnel in other agencies and states, court and law enforcement officials, employers, the public, supervisors and peers.
• Ability to communicate effectively in both oral and written forms.
  
  

Desired Education and Experience

• Successful candidate must possess a four year college degree or Associates Degree in Business Administration or Paralegal together with one (1) year experience in investigative, eligibility, judiciary or legal work; or a High School Diploma with two (2) years experience in investigative, eligibility, judiciary or legal work. Bilingual preferred.
  
  

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

• If the position requires a degree, you will be required to furnish original transcripts within 30 days of hire date.
• We may require a background check that may include criminal, motor vehicle, sexual offender registry, pre-employment drug screening or others based on job requirements.
• Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.
  
  

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.
  
  

01

Do you have previous Child Support Agency experience?

• Yes
• No
  
  

02

If you answered yes to the previous questions, describe in detail your experience working within a Child Support agency; including dates of service. (This experience should also be noted on your application.)

03

How many years of Child Support experience do you have?

• None
• 1 - 2 Years
• 2 - 4 Years
• 5 Years
  
  

04

Are you familiar with the ACTS system?

• Yes
• No
  
  

05

Do you have a two-year degree?

• Yes
• No
  
  

06

Do you have a four-year degree?

• Yes
• No
  
  

07

What field of study is your degree?

08

Are you bilingual?

• Yes
• No
  
  

09

Do you have thorough computer knowledge and experience?

• Yes
• No
  
  

10

Select The Computer Skills In Which You Are Proficient

• Word
• Excel
• Outlook
• ACTS
• None
• Other
  
  

11

Do you have experience, both written and oral, communicating tactfully with the public?

• Yes
• No
  
  

12

Have you ever been employed as a Child Support Enforcement or Intake Agent?

• Yes
• No
  
  

13

If you answered "yes" to the previous question, which one?

14

Do you have any experience presenting information before a court of law?

• Yes
• No
  
  

15

If you answered yes to the previous question, please explain.

• Required Question