Call Center

Overview:

We are seeking a Customer Experience Specialist to deliver exceptional service to our residential and commercial customers. This role is the first point of contact for our customers and plays a key role in scheduling, communication, and overall customer satisfaction.

The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced home services environment.

What We Offer:

· Competitive pay

· Training and growth opportunities

· Stable, year-round employment

· Supportive and professional team environment

$18.00-$20.00 per hour

What You’ll Do:

· Answer inbound/outbound calls, texts, and emails from customers

· Schedule HVAC service, maintenance, and installation appointments

· Coordinate scheduling details with technicians and dispatch

· Provide accurate information regarding services, pricing, and availability

· Handle customer questions and concerns with professionalism

· Conduct post-service follow-ups to ensure customer satisfaction

· Maintain accurate records in CRM and scheduling systems

· Process payments and invoices as needed

· Focus on customer lifecycle and experience

· Apply strong sales acumen to convert inbound leads and drive outbound sales calls

· Achieve established monthly sales targets

What you’ll Bring:

· Customer service or call center experience preferred

· HVAC or home services experience is a plus (training provided)

· Proven Inbound and outbound Sales Skills

· Strong communication and multitasking skills

· Comfortable with phones, computers, and scheduling software

· Reliable, punctual, and customer-focused

Working With Our Company

Our company takes pride in being a trusted provider of residential and commercial air conditioning and plumbing services. A strong commitment to exceptional customer service and fostering a positive, supportive work environment has contributed to steady growth and expansion throughout the metropolitan area. Today, the organization is recognized as a leading air conditioning contractor in South Florida.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

What you’ll Bring:

· Customer service or call center experience preferred

· HVAC or home services experience is a plus (training provided)

· Proven Inbound and outbound Sales Skills

· Strong communication and multitasking skills

· Comfortable with phones, computers, and scheduling software

· Reliable, punctual, and customer-focused