Outreach Coordinator

JCCA is one of New York’s leading child welfare and children’s behavioral health organizations, serving thousands of children, youth, and families each year. Through preventive services, foster care, behavioral health, residential programs, education, and community-based supports, we help children and families thrive.

We are seeking a dynamic, relationship-oriented Outreach Coordinator to expand awareness of JCCA’s programs, strengthen community partnerships, and develop referral opportunities across our child welfare and behavioral health services.

This is a highly visible, community-facing role for someone who enjoys building relationships, connecting people and organizations to resources, and creating partnerships that make a difference. The Outreach Coordinator will serve as an ambassador for JCCA, developing relationships with schools, healthcare providers, community organizations, government agencies, referral sources, and other stakeholders throughout New York City, with a particular focus on the Bronx and Brooklyn.

Summary of Responsibilities

Build Community Partnerships

• Develop and maintain relationships with community organizations, schools, healthcare providers, government agencies, referral sources, and other stakeholders.
• Represent JCCA at community meetings, conferences, networking events, resource fairs, and public forums.
• Conduct presentations and informational sessions to increase awareness of JCCA programs and services.
• Identify opportunities to develop new partnerships and strengthen existing relationships.
• Maintain regular communication and follow-up with community partners.

Community Engagement & Referral Development

• Support outreach efforts connecting children, youth, and families with JCCA’s child welfare, behavioral health, educational, and family support services.
• Partner with program leadership to understand service priorities, referral needs, and opportunities for growth.
• Identify community resources, service gaps, emerging needs, and potential referral pathways, particularly in the Bronx and Brooklyn.
• Monitor community feedback and referral activity to identify trends, barriers, and opportunities to improve access to services.
• Support culturally responsive outreach to diverse and underserved communities.

Program Promotion & Outreach Coordination

• Collaborate with program and communications teams to promote JCCA’s services and community resources.
• Assist with outreach materials, presentations, campaigns, special events, and other engagement initiatives.
• Share feedback and recommendations with program leadership to inform outreach and engagement strategies.
• Maintain accurate records of community contacts, referral sources, outreach activities, and partnership opportunities.
• Track outreach activities and follow-up and prepare regular updates for leadership.

Required Qualifications

• Bachelor’s degree in Human Services, Social Work, Public Health, Communications, Marketing, Business, or a related field. Equivalent experience may be considered.
• At least 3 years of experience in community outreach, business development, community relations, behavioral health, healthcare, child welfare, education, nonprofit organizations, or a related field.
• Demonstrated ability to build and maintain relationships with diverse stakeholders.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organization, follow-through, and project coordination skills.
• Ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively with others.
• Proficiency with Microsoft Office and CRM/database systems.

Preferred Qualifications

• Bilingual Spanish/English strongly preferred.
• Experience in child welfare, behavioral health, healthcare, education, or other family-serving systems.
• Familiarity with New York City communities, particularly the Bronx and Brooklyn.
• Experience presenting to community groups or professional audiences.

Additional Requirements

• Ability to travel throughout New York City, including the Bronx and Brooklyn, at least weekly.
• Valid driver’s license and/or ability to travel independently using public transportation.
• Flexibility to work occasional evenings and weekends for community events, partner meetings, and outreach activities.
• Commitment to JCCA’s mission and dedication to serving children, youth, and families.

Why Join JCCA?

At JCCA, your work helps strengthen the connection between children, families, and the services they need. This is an opportunity to build meaningful community partnerships, expand access to critical services, and make a lasting impact.

If you are an energetic relationship builder who enjoys being out in the community and creating opportunities for children and families, we want to hear from you!

Compensation: $67,000 annually