What are the responsibilities and job description for the SERVICE TECHNICIAN position at JC Ford Company?
Description
SUMMARY: Electro-Mechanical Field Technician
Duties And Responsibilities
SUMMARY: Electro-Mechanical Field Technician
Duties And Responsibilities
- Provide customer technical service and support to include installation/start-up (mechanical and electrical)
- PLC software modification on system controls
- Use of RSLogix 5000 and 500 to troubleshoot systems.
- Installing, programming and commissioning of AC VFDs especially PowerFlex.
- Minimal Use of Factory Talk View to troubleshoot PanelViewPlus HMIs.
- Customer training and troubleshooting
- Up to 75% Travel “both” Domestic and Foreign
- Performs other related duties as assigned by management.
- Experience with Hydraulics systems and/or Industrial bakery equipment.
- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Mechanical and electrical technical skills to troubleshoot, design and solve machine malfunctions.
- Comprehensive knowledge of Programmable Logic Controls in a machinery environment.
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Frequently required to stand, walk, sit,
- Frequently required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Occasionally required to talk or hear.
- Occasionally works near moving mechanical parts.
- Occasionally exposure to extreme heat or cold (non-weather)
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- The employee must occasionally lift and/or move more than 40 pounds.
- Specific vision abilities required by this job includes: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.
- Frequently required to travel on airplanes or in automobiles.
