Senior Field Service Technician

Overview

• Leads complex field service assignments, providing advanced technical expertise in installation, maintenance, and repair of equipment.
• Diagnoses and resolves highly complex technical issues, mentoring and supporting less experienced technicians.
• Documents detailed service activities, root cause analyses, and recommendations for improvement.
• Trains and develops field service staff on advanced troubleshooting, safety, and best practices.
• Ensures compliance with safety, quality, and regulatory standards in all field service operations.
• Collaborates with engineering, product management, and customer support to resolve escalated issues.
• Implements process improvements to optimize service delivery and customer satisfaction.
• Participates in commissioning, validation, and new product introduction activities.
• Maintains tools, equipment, and service vehicles in optimal condition.
• Supports warranty, reliability, and continuous improvement initiatives.Basic Qualifications:
• 5 7 years of experience in a Field Service Technician capacity, preferred.
• AS, AAS, or equivalent education/work experience.
• Be willing to travel as requested by supervisor or required to perform job expectations.
• Carry a company-provided cell phone at all times in the event of customer emergency.
• Available for emergency calls 24 hours.
• Available to work up to 12 hours per day, 7 days per week.
• Keep JBT Marel vehicle clean and maintenance up-to-date.
• Willing to accept other job tasks assigned by Service Manager or direct supervisor.
• Project proper image of self and JBT Marel.
• Able to provide own hand tools.
• Able to work independently.
• Communicate all issues in a timely manner to supervisor and/or Service Manager.
• Prevent customer downtime due to failure of JBT Marel's leased equipment at customer's plant.
• Performing calibration of JBT Marel's leased and sold equipment and automation systems.
• Maintain parts inventory for leased equipment, including GMS updates, placing parts orders, and report shortages in orderly organized stockroom.
• Timely submit any reports to JBT Marel and customer as directed by the Service Manager.
• Assist in the installation of equipment.
• Manage equipment overhauls, on sold and leased equipment, to JBT Marel and customer standards and completed within a timely schedule.
• Work closely with all JBT Marel departments to assure that we maintain good communication from the customer site to JBT Marel.
• Promote and maintain a positive business relationship with customer to keep open productive relationship for the advancement of JBT Marel's brand and reputation.
• Maintain professional standards by observing all customer specific regulations and rules including safety and personal conduct items.
• Gain and have knowledge of customer's leased and sold equipment that is used in the citrus processing, cleaning, sterilizing, and filling operations.
• Attend customer meeting regarding operation of juice room and related equipment.

Pay: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $35 - $40