Field Service Team Leader

Overview ...

The Field Service Team Leader is a pivotal role that combines hands-on technical expertise with leadership responsibilities. The successful candidate will lead a team of service technicians, ensuring high-quality technical service and adherence to safety and performance standards. This role involves managing field service activities, contributing to business growth, and maintaining customer satisfaction through effective problem-solving and project management.

The Opportunity ...

DUTIES AND RESPONSIBILITIES:

• Enforce strict safety protocols and ensure compliance with JBT's operating policies and ethics.
• Drive safety culture leading regular safety calls, managing completion of safety training (both online and at customer facilities), assisting the organization in near miss reporting, and adherence to safety policies.
• Promptly address and mitigate unsafe work conditions or practices.

• Guide and mentor team members, providing technical training and performance coaching.
• Work with Field Service leadership to help execute a service platform which includes a service technician deployment strategy that ensures customer needs are met in a competent and cost-effective manner. 
• Manage labor demands, schedule workloads, and oversee technical operations, ensuring efficiency and quality of service.
• Develop and Maintain strong relationships with internal/external customers and suppliers with the purpose of understanding customer expectations and market conditions.

•    Perform hands-on repair, installations, and upgrades when necessary.
•    Oversee mechanical and electrical installations, ensuring compliance with project scopes and customer expectations.
•     Engage with customers to assess needs, recommend solutions, and assist in developing proposals.

• Support culture of excellence and continuous improvement.
• Maintain strong relationships with Technicians as well as customers with the purpose of understanding customer expectations and market conditions. Travel & ride regularly with Technicians and to customer locations.  
• Maintain regular communication with Field Service Leadership and other departments to ensure coordinated and effective service delivery.
• Conduct audits, prepare reports, and contribute to process improvement initiatives.

•    Monitor and manage costs related to field activities, ensuring transparency and accountability.
•     Ensure timely completion of administrative tasks, including report submission and cost tracking.

EDUCATION AND SKILL QUALIFICATIONS:

•  A minimum of 5 years of experience in technical support roles, with hands-on experience in installations, repairs, and startups.
•  Prior leadership or supervisory experience is preferred, demonstrating the ability to motivate and guide a team.
•  Strong communication and interpersonal skills, with a commitment to customer satisfaction and business growth.
•  Familiarity with JDE, Salesforce, MTES, or similar systems is advantageous.

RELATIONSHIP RESPONSIBILITIES:

Will regularly exercises discretion and independent judgment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:   

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position involves working on-site at customer locations and the JBT Madera location, both domestically and internationally.

• The role requires physical activities, including lifting, squatting, and working at heights, in environments that may expose the technician to various hazards.

This job description is a general description of essential job functions.  It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees of JBT are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

Why work at JBT ...

BENEFITS

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental, vision coverage, and 401(k) plan with company match.

Equal Opportunity Employment:

John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Erika Cano at 863-340-9445 or email HR.Lakeland@jbtc.com