Field Service Admin

Overview ...

JBT is a diverse, global company with many needs for international management talent and great opportunities for experienced graduates. Our businesses are worldwide and opportunities are broad in scope.

Start your career with us.

Being a global company allows us to present you with a number of career opportunities. JBT is one of the largest solutions providers to the global food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood and bakery industries are among our customers.

BENEFITS - Start from day 1!

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes:

• Medical, Dental, Vision coverage
• 401(k) plan with company match - up to 6.5%
• Company paid Short Term Disability, Long Term Disability, and Life Insurance 
• Paid Parental Leave
• Paid Holidays
• Vacation pay
• Sick pay
• Tuition Reimbursement (*eligible after 2 years)

The Field Service Administrative Assistant will provide administrative support for the Customer Care Service organization along with helping with the building’s operational activities.  This includes activities associated with dispatching and scheduling service calls according to customer needs, preparation of service quotes to the entry and completion of each job ensuring that we have timely and accurate documentation to support the customers and the department staff, documenting and the tracking of service-related activities.  All in the efforts of supporting our customers, strong communication with customers & field service techs, along with the department objectives.

The Opportunity ...

• Drive safety culture always though active participation in regular safety calls, completion of safety training (both online and at customer facilities), leading organization in near miss reporting, and adherence to safety policies always.
• Create and distribute quotations to external and internal customers for service requests through the CRM system.
• Service Order Management: Process incoming service orders in our CRM and ERP systems.
• Schedule and Dispatch the technician(s) for all Service jobs (contractual agreements, stand-alone service orders, projects, etc.)
• Review and approval of Time and Expenses.
• Assist Service Managers and Supervisors with onboarding technicians on their administrative tasks including time entry, service reports, interfacing with the CRM tool and expenses.
• Electronically track activities in order to manage, maintain and assist with improvement on the business metrics. 
• Work to make sure that all orders include all required documentation in order to ensure timely and accurate billing.
• Oversees the purchasing of office supplies and service uniforms.
• Service Order Billing: Monitor all open service orders and the expenses associated with them in order to ensure that all items are correctly posted to the jobs.  Create billing worksheets for each job. Obtain proper approvals for billing.  Work closely with the Shared Services Center in order to ensure that jobs are invoiced to the customer and closed.
• Assist Service Managers and Supervisors with onboarding technicians on their administrative tasks including time entry, service reports, interfacing with the CRM tool and expenses.
• Work closely with the Service Mangers and Service Supervisor in order to make sure that all orders include the required documentation ensuring timely and accurate billing.
• Work closely with finance in order to ensure accurate forecasting.
• Electronically track activities in order to manage, maintain and assist with improvement on the business metrics. 

Why work at JBT ...

Knowledge and Skills: A minimum of a high school diploma or equivalent required.  An Associate's or Bachelor’s Degree is preferred.  Strong knowledge of Microsoft  Office (Word, Excel and PowerPoint) required.  Prior experience working with databases.  Computer and systems savvy.  Strong organizational skills with the ability to manage multiple priorities.  Excellent verbal and written communication skills.  Sharp attention to detail.  Demonstrates flexibility and is a problem solver.  Self-motivated and able to work with minimal supervision.

Experience working with ERP systems.  Knowledge of Syteline, a plus.

Experience: A minimum of 2 years working in a related role.

Supervisory Responsibility: No direct report supervision. Interact with other employees in a mentorship role.

Work Environment: Office based environment but travel to other JBT sites may be required.

Physical Demands: Office environment operating computers and office equipment, fast-paced atmosphere with multiple priorities and many diverse oral/phone contacts.

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Susan Cotton at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.