Application Engineer-Aftermarket

Overview ...

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Opportunity ...

The Application Engineer-Aftermarket is a subject matter expert in machine capabilities, processes, and performance requirements. Technically aids the global sales force, customers, and potential customers to grow parts and service sales with customers. Helps develop other resources within the Aftermarket Services team, and helps lead growth, execution, and customer satisfaction plans

As our Service Aftermarket Engineer- you will report to the Manager Engineering-Customer Care Sales.

On a given day, you may:

Help prepare complex parts and service proposals without the management of the Technical Services Manager, other Aftermarket Support Engineers, or Aftermarket Sales personnel.

• Create new part numbers in JDE for legacy items not transferred from Syteline or for part numbers that exist in other JBT ERP's (ICS and/or SNK)
• Assist sales and customers with technical questions that may require research and consultation
• Manage customers with warranty or performance issues post-equipment installation or post-retrofit, including site visits for troubleshooting, expediting parts, coordinating additional Service technician visits & managing the customer's expectations during this prove-out period.
• Manage all assigned major parts projects from inquiry to shipment, and through installation/start-up on special occasion
• Develop and manage department procedures required to ensure parts and service margin performance within department sales goals.
• Assist sales and customers with technical questions requiring research and consultation
• Follow-up with Important customers on critical parts and service orders and shipments.
• Report potential sales activity from customer follow-ups or customer's reason for not pursuing purchase·
• Work multiple shifts to support international customers, and after-hours emergencies
• Assist Sales with gathering technical/product information in preparation for presentations and Conduct technical presentations for sales calls with Aftermarket Sales or solo
• Gather and send product literature to sales force or directly to customers
• Prepare technical support information such as feature/benefit summaries, utility calculations, solution and competitor comparisons, economic analysis.
• Requirements for the role
• 5 Years experience in Food or related Industry or build to order in related machine or system design
• Bachelors in Engineering or Industrial Technology
• You must be authorized to work in the US without sponsorship now or in the future.
  
  
  

Travel & Location

• Travel 60% first 6 months approximately 30% after that
• Hybrid
  
  
  

Why work at JBT ...

• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
• Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
  
  
  

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.