BENEFITS COORDINATOR-PLANT

Description

Posting Title:Benefits Coordinator

Department: Human Resources

Location: Omaha, NE

Reports to: Human Resources Manager

Provides support in a fast-paced plant environment by addressing moderately complex employee inquiries related to benefits and maintaining accurate enrollment in benefit and group insurance programs. Collaborates with employees and third-party vendors to resolve issues involving eligibility, coverage levels, and claims processes, ensuring timely and accurate outcomes. Also facilitates the Better Futures Program by guiding employees through available educational opportunities and supporting their long-term development goals.

Qualifications

• Excellent customer service skills, including effective oral and written communication.
• Strong organizational abilities and attention to detail.
• Capable of calmly and efficiently managing stressful situations.
• Results-driven with strong problem-solving and follow-up skills.
• Computer proficiency required, preferably with experience in SAP and/or Kronos, and skilled in MS Office Suite, including Excel, Word, and Outlook.
• Bilingual skills (English/Spanish) are highly preferred.
• Must be flexible with working hours, mainly 8:00 am to 4:30 pm, possibly including weekends. Twice a year, hours shift from 10:30 am to 8:00 pm; once a year, from 6:00 am to 6:00 pm for one week.
  
  

Responsibilities

• Respond to moderately complex employee inquiries via phone, written correspondence, and email regarding benefits, including vacation, Family and Medical Leave Act (FMLA), short-term and long-term disability, workers’ compensation, health and welfare plans, 401(k), pension, retirement, and other benefit programs.
• Administer and coordinate FMLA processes, including eligibility determination, leave tracking, required documentation, employee communication, and compliance with federal regulations.
• Deliver employee presentations and informational sessions on benefit programs and leave policies.
• Explain and interpret complex aspects of insurance plans and benefit offerings to employees and their dependents.
• Coordinate the administration of employee benefit programs, including medical, dental, vision, life insurance, disability, and retirement plans.
• Advise and support employees on eligibility, plan provisions, claims, and benefit-related issues.
• Assist in the development and distribution of benefit communications, including employee benefit guides and informational materials.
• Support and coordinate the annual open enrollment process.
• Research, analyze, and compile data related to benefit programs, utilization, and trends.
• Facilitate and support the Better Futures Program.
• Provide face-to-face customer service to production employees, delivering support in both Spanish and English.
• Maintain strict confidentiality of employee and organizational information.
• Professionally manage incoming calls, direct inquiries, and take accurate messages.
• Perform other duties as assigned.
  
  

JBS is an equal opportunity employer.

EOE, including disability/ vets