What are the responsibilities and job description for the Lead Concierge at Multiple Communities position at JBG SMITH?
Who We Are
JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
NOTE: Existing Lead Concierge at JBGS properties will be given first consideration. There are Lead Concierge opportunities across the portfolio.
Position Summary
Lead Concierges enjoy the opportunity to create extraordinary customer experiences that start the moment a person first walks through the front door. Driven by a desire to build relationships, Lead Concierges naturally excel at anticipating needs and providing superior service so that our customers know that their needs are our highest priority.
What You'll Do
For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer up to a 40% housing discount at select JBG SMITH communities.
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.
JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.
NOTE: Existing Lead Concierge at JBGS properties will be given first consideration. There are Lead Concierge opportunities across the portfolio.
Position Summary
Lead Concierges enjoy the opportunity to create extraordinary customer experiences that start the moment a person first walks through the front door. Driven by a desire to build relationships, Lead Concierges naturally excel at anticipating needs and providing superior service so that our customers know that their needs are our highest priority.
What You'll Do
- Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service
- Delivering a warm greeting to current and prospective residents to welcome them home
- Providing information to prospective residents and coordinating tours to assist leasing
- Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries
- Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area
- Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations
- Participating in community activities and social events to build resident relationships
- Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction
- Facilitating emergency phone calls from the team outside the weekly work schedule.
- Participating in meetings outside of scheduled shift that occur during business hours (Monday through Sunday).
- Collaborating with contracted concierge companies to share performance feedback regarding their staff.
- Assisting with training outside of regularly scheduled shifts as needed.
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills and a desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying our core customer service elements of:
- CARING: Demonstrated passion for caring about customers and co-workers alike
- PROFESSIONALISM: Professional presentation and superior written and verbal communication skills
- EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns
- LEADERSHIP: Dependability as a team member who inspires others to achieve excellence
- INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect
For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer up to a 40% housing discount at select JBG SMITH communities.
JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.
