What are the responsibilities and job description for the Front Desk Associate position at JBDH ALLIANCE?
Kids ‘R’ Kids Front Desk Associate
Do you have a passion for animals? Do you enjoy working with a team of growth-minded individuals dedicated to being industry leaders in the pet grooming space? Then Wags is the place for you!
We are in search of GREAT teachers for our infant to school age Learning Academy! We have flexible hours, great pay, and benefit options for our team! See below for information and how to contact us to learn more!
Job Types: Part Time
. Assist in classrooms as needed
Required Qualifications:
· Background in customer service
· High school diploma preferred
Pay: Based on background and experience
Job Types: Full-time, Part-time
Pay: $10.00 - $14.00 per hour
Shift availability:
- Day Shift (Required)
Job Summary
Client Relations Specialist – Front Desk role is the first point of contact for the business. Their primary role is to manage traffic of all incoming customers, greet them with a smile, interact in a professional manner and provide a good flow within the main lobby. This role includes taking inbound phone calls, helping the managers with reactive changes to our customer’s schedules for the salon & mobile units, management of our CRM tool, and providing content to our marketing & advertising team.
Job Responsibilities
Front Desk:
- Help achieve team goal setting for mobile & spa through marketing and sales
- MoeGo scheduling
- Check confirmation status
- Vaccine submission/ on file
- Card on file
- Reach out to cancelled appointments
- Answer all inbound messages
- Schedule new clients for salon and mobile
- Reschedule clients as needed
- Manage in/outbound leads
- Receive all inbound customer service calls
- Maintain customer info in MoeGo
- Aid staff with day-to-day tasks including but not limited to customer communication
- Help determine services needed for new pup
- Maintain cleanliness of front end of salon
- Receive groomers report for client
- Referral & customer appreciation programs (example: Dog of the Month)
- Oversee retail inventory & sales
- Check in and Check out of Dogs
- Collect payment and tips
- Input groomers notes per dog
Salary : $10 - $14