What are the responsibilities and job description for the Customer Services Representative position at JBCPlatform?
Job Location: Foster City, CA
Job Duration: Date Range: Tue Feb 18 2025 - Sat Aug 23 2025
Pay Rate Range:27- 30/ hr
Shifts:
Fri-Tue, 7am-4pm - 1 opening
Sat-Wed, 7am-4pm - 2 openings
Fri-Tue, 4pm-12am - 1 opening
Sat-Wed, 4pm-12am - 2 openings
onsite fully
JOB DESCRIPTION
Mission Control Associate
Mission Control is responsible for ensuring each trip requested by a rider is successful. Mission Control is similar to air traffic control but for our fleet of autonomous vehicles. This team is working behind the scenes to ensure trips are running smoothly and safely from our service operations command center. They are responsible for looking at service operations both holistically and at the individual vehicle level to identify ways to maximize safety and service efficiency, including real-time management of fleet and crew allocation. In addition, Mission Controllers monitor particular areas within the vehicle’s operational design domain and put restrictions in place if certain areas should be temporarily avoided (e.g. civic events, sigalerts, or emergency scenes).
You will have a front row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future.
Responsibilities
• Support commercial service operations from our service operations command center
• Ensure all operational teams are ready for service by completing pre-mission startup checklists
• Work cross-functionally to ensure the operation in your market is running smoothly
• Be the first stop for basic vehicle troubleshooting
• Create and escalate service disruption events via an internal ticketing system
• Dispatch Fleet Response crews in the event a vehicle needs to be recovered and coordinate with other cross functional teams for updates
• Manage market configuration, like setting restricted areas and hours of operation
• Assist with documentation and process improvement
Qualifications
• Excellent written and verbal communication skills
• Proactive mindset and resourcefulness
• Computer literacy proficiency
• Leadership or supervisory experience preferred
Salary : $27 - $30
