Account Manager - Aerospace & Defense

Purpose: The Account Manager will be responsible for maintaining and growing key customer relationships in the Aerospace and Defense Market. They act as the primary point of contact between the company and the client, ensuring customer satisfaction and successful program management. Ideal candidates will be adept at problem-solving, possess a technical background and have a strong desire to serve the customer. Although this is primarily an inside position, some travel will be required. We are looking for a candidate for either our North Ridgeville, OH or Northglenn, CO location.

Essential Duties and Responsibilities:

• Serves as primary point of contact for all customer requests
• Develops and maintains in-depth knowledge of customer business and market trends
• Manages the quotation process for new parts
• Manages the onboarding of all new customer projects, coordinating with the Engineering, Supply Chain and Operations teams to ensure all new programs are launched on time and as intended.
• Works in conjunction with the Manufacturing, Operations and Quality teams to maintain long-term profitability, address customer concerns, and increase customer satisfaction. 
• Uses the CRM database to maintain accurate contact, account, opportunity, and complaint records
• Uses the ERP system to enter, manage, and track customer orders
• Conduct periodic virtual or in-person meetings to determine requirements of new opportunities and to provide status of current accounts
• Prepare quarterly and annual sales forecasts to support company profit planning
• Support and contribute to organizational and customer focused continuous improvement initiatives.
• Maintain professional and technical knowledge of industry trends. Attendance at vendor meetings, industry trade shows, etc.

Education and Experience:

• Bachelor’s degree in business, engineering, or related field from an accredited institution.
• 3-5 years of experience in the industry or position with a track record of achieving results.
• Understanding of the A&D procurement process including regulations.

Job Knowledge, Skills and Abilities: .

• Communication & Interpersonal Skills: Excellent verbal and written communication skills are essential for building rapport with clients, delivering presentations, and negotiating agreements.
• Problem-Solving: Strong analytical and problem-solving skills to effectively address client challenges and find mutually beneficial solutions.
• Technical Aptitude: Ability to read and interpret technical prints and translate complex requirements for internal and external stakeholders.
• Organizational Skills: Exhibits strong organizational and time management skills with attention to detail.

• Agility & Adaptability: Thrives in a fast-paced environment and has the capacity to identify opportunities for improvement and make constructive suggestions for change.
• Collaboration & Teamwork: Displays a high level of emotional intelligence and interpersonal skills, with the ability to work effectively across multiple teams.
• Travel is required – up to 10% of the time. Some overnight travel may be required

Supervisory Responsibilities:

•    No.

Physical Demands:

·        Light to moderate physical effort required on a constant basis

·        Employees subject to random drug and alcohol testing

Work Schedule:

·        Normal Schedule – 8 am to 5 pm; Monday thru Friday; May vary with business needs.

Work Environment:

• Work performed in an office environment
• Must be able to work as part of a team or independently with limited supervision
• Ability to travel up to 10%.