Oregon Division Dispatch Manager

Oregon Division Dispatch Manager

JB Instant Lawn is seeking a qualified working dispatch manager for our Oregon Division to coordinate our drivers’ daily schedules & deliveries, manage our customer service & driver team and ensure clear effective communication across all other divisions and management within JB. This is a fast-paced role requiring strong leadership, organization, safety and the ability to problem solve and multi task while remaining customer focused at all times.

Job Duties and Responsibilities:

· Route, coordinate and dispatch all sod & seed deliveries which involves coordination of local sod drops and transfers to Redmond, WA location.

· Be able to quickly assess delivery locations for feasibility, safety and freight fees, if warranted.

· Manage the team of truck drivers & customer service team members including hiring, training, scheduling and staff changes.

· Manage the customer service team and regularly assist in answering phones, taking orders, assisting customers, fulfilling online seed orders and problem solving.

· Be diligent in oversight of driver’s paperwork, logs, E-logs, etc. Assist and maintain driver safety program and transportation procedures as necessary to maximize delivery efficiency and customer satisfaction.

· Work closely with all other divisions, including but not limited to, farm harvest crew, sales team, accounting team and maintenance shop team.

· Assist and be backup to Fleet Manager with maintaining driver records, pre-hire drug tests, handling insurance, running DMV checks, reporting and analyzing all accidents, and maintaining required records. Also, helping by procuring and dispatching freight loads for available trucks and communicating with end customer.

· Contribute and help create a culture of “customer first,” and translate this culture into daily workflow and priorities while also looking to improve customer service quality throughout the company.

Minimum Qualifications and Experience:

· Able to supervise the drivers and customer service teams, including having experience with selection, training, DOT/safety requirements; a minimum of 3 years related work experience essential

· Prefer 2 years of successful dispatch experience; able to organize loads, routes & personnel

· Familiarity with all geographic areas serviced by the Oregon operation (Oregon and SW Washington)

· A valid Oregon Driver’s License with a clean driving record and Class A CDL/farm endorsement a plus

· Ability to speak Spanish a plus

· Able to be on call 24/7 for occasional emergency calls especially for any accident or customer complaint issues outside of the regular working hours

· Portray leadership qualities of service excellence, solid work ethic, honesty, adaptability to change, and a keen respect for team work.

· Must have sufficient time management and organizational skills plus an ongoing interest to learn/grow and inspire others to perform well

· Must be able to stand, sit, walk and lift (10-50lb bags) regularly.

Benefits:

Benefits available for full-time (30 hrs/wk) regular employees include medical insurance, dental insurance, life insurance, six paid holidays per calendar year, 401k (after one year) and PTO days (start accruing at .0333 per hour worked up to 56 hours and increase with years of service).

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $55,000 - $75,000