What are the responsibilities and job description for the Guest Services Representative position at JB Duke Hotel?
We take pride in providing exceptional service and building strong relationships with our guests! The Guest Services Representative ensures efficient registration while providing the highest level of guest satisfaction.
Responsibilities:
•Handle proper registration and check out procedures for all guests in accordance with accounting procedures.
•Respond to all guest questions and inquiries in a timely and friendly manner and keep management informed of all problems and unusual inquiries.
•Maximize room revenue and occupancy levels through suggestive selling and yield management techniques.
•Review daily reservations for special requests, comments or instructions and handle appropriately including processing daily amenity requests.
•Maintain knowledge of current rates, packages and promotions and administer accordingly.
•Acquire working knowledge of guest rooms, in-house facilities, and local information.
•Maintain cash bank and properly record daily cash transactions.
•Handle all reports and paperwork accurately and in compliance with all requirements established.
•Assist the Reception Managers, other guest service agents, reservations and PBX operators as needed to ensure smooth operations.
Qualifications:- 1-2 years of customer service experience. Guest Services/Front Desk Agent experience is a plus.
- Developed English skills both written and orally.
- Lift up to 30 pounds
- Requires standing to a significant degree.
Salary : $19