What are the responsibilities and job description for the Customer Service Representative position at Jays Company?
Company Overview
Jays Company is a distributor of pharmacy and hospital supplies, committed to supporting healthcare providers with essential products. We value quality, reliability, and customer satisfaction in the healthcare supply industry.
Summary
The Customer Service Representative is responsible for receiving and processing orders from new and existing customers in a timely and accurate manner, providing exceptional customer service through various channels, and handling customer inquiries and issues effectively.
Essential Functions
This job will be expected to complete the following functions.
This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only.
- Receive, process, and accurately quote customer orders or requests through various channels (online, phone, email).
- Maintain professional phone etiquette, handle inquiries, and resolve issues.
- Conduct outbound sales calls and email outreach to follow up on repeat orders and quotes, promote cross-sell and upsell opportunities, and drive long-term customer growth.
- Stay up-to-date on products, research customer requests, and provide accurate information.
- Prepare sample packs, catalogs, and orders; assist with mailing invoices and statements; file and purge documents as needed.
- Maintain working knowledge of phone systems, computer systems, and office equipment, and report inconsistencies.
- Establish and maintain relationships with customers and vendors, and communicate effectively with sales representatives.
- Complete prioritized projects and perform cross-functional duties as assigned.
- Familiarity with EOS (Entrepreneurial Operating System) is beneficial.
- Other duties as assigned
Requirements (Education, Certifications, Knowledge, Skills, and Abilities):
· High school diploma or general education degree (GED).
· 1-3 years prior customer service experience preferred.
· Proficient keyboarding and 10-key skills are highly preferred.
· Ability to multitask.
· Proficiency with Microsoft Office.
· Strong communication and interpersonal skills.
· Strong problem-solving skills.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $24