What are the responsibilities and job description for the Customer Service Representative position at Jaypro Sports?
Are you detail-oriented, dependable, and passionate about sports? Join our team as a Customer Service Support Specialist in Waterford, CT. In this key on-site role, you’ll support the daily operations of our customer service department and help ensure a smooth order process from start to finish. If you're experienced in order entry and thrive in a fast-paced, team-oriented environment, we’d love to hear from you!
Key Responsibilities
- Perform accurate and timely data entry of customer orders and related information.
- Provide exceptional customer service through phone and email communication.
- Support order tracking, issue resolution, and follow-up with internal departments.
- Assist with general office duties including filing, documentation, and reporting.
- Collaborate with the production and shipping teams to ensure smooth operations.
- Learn and use our ERP system (Styeline) to manage orders and inventory.
- Successfully work independently while also bringing a positive, team-focused attitude to support multiple departments as needed.
Qualifications
- 2 years of experience in customer service or administrative support role.
- Proficiency in ERP systems (Styeline experience a plus but not required).
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in data entry.
- Ability to manage multiple tasks and prioritize effectively.
- Passion for sports and a collaborative mindset.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Why Join Us?
- Friendly, team-based work environment.
- Opportunities for growth and learning in a supportive office setting.
- Be part of a company that supports the sports industry behind the scenes.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Ability to Commute:
- Waterford, CT 06385 (Preferred)
Ability to Relocate:
- Waterford, CT 06385: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $55,000