Master Service Technician

Purpose: This position exists to train and mentor RV Service Technicians to achieve RVIA certification having already attained the RVIA Master Technician certification level of training. The Master Lead Technician will train others in practical problem solving and troubleshooting techniques while monitoring the skills matrix & efficiency and productivity metrics in order to develop others along the service technician progression. 

Essential Functions:

• Diagnose, inspect, adjust and perform repairs and parts/component replacements on units in a timely manner within estimated hours while meeting predetermined quality standards.
• Provide an accurate list of all replacement parts to parts procurement personnel. 
• Provide a wide variety of exterior repairs to units (may include: repair or replacement of metal, walls, fiberglass, roofs, decals, etc. Grease and pack bearings, adjust brakes, repair & adjust axles.) Performs repair, replacement or adjustment services on RV frames (may include: repair, replacement or adjustment of RV frames).
• Provide wide variety of interior repairs to units (may include cabinetry, sidewalls, ceiling panels (including raters and insulation), lights, plumbing parts & fixtures, soft goods, floor members (plywood/blandex, floor studding, insulation), floors, carpeting, linoleum, trim, etc. Completes rebuild and slide out adjustments. 
• Perform repairs or replacement of vendor produced appliances and systems. 
• Perform repairs or replacement of electrical (12 volt and 110 volt), plumbing, LP components and systems.  
• Perform safety inspection of all components & systems.
• Ensure completed work meets applicable codes & standards. 
• Add comments or additional repairs to open work orders with accurate times and materials used in repair processes.
• Regularly provides training to apprentices/lesser skilled service technicians.
• Meets with owners at their unit to review all items on the owner’s lists and add-ons list as required.
• Attends rallies, service seminars, and/or makes field visits to facilitate unit repairs; provides training to dealer personnel/retail customers as necessary; and, performs inspections as assigned.

Other Functions:

• Leads shop in a temporary supervisory role backfilling the Shop Foreman position, as needed, operating within established guidelines.  

Experience/ Knowledge:

• High school diploma or equivalent, plus 2 years applied trades training.
• 7-10 years related experience.
• Requires the ability to perform a variety of repairs on all types of RV products including knowledge of installation and repair of electronic control systems.
• Read and understand engineering prints and drawings.
• Forklift experience required. 
• Requires on-going Master Lead Technician certification status and commitment to on-going training and education. 

Necessary Skills & Abilities:

• Demonstrates analytical problem-solving skills while using good judgement and decision making processes.
• Critical thinking ability, problem sensitivity and inductive reasoning skills are needed.
• Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret an extensive variety of technical instructions.
• Ability to maintain a positive attitude through periods of adversity and disagreement.
• Ability to communicate effectively both verbally and in writing with co-workers, management, customers and others to enhance organizational effectiveness and productivity. 
• Ability to use a variety of hand and power tools, cutting equipment, testing tools.
• Requires the ability to perform a variety of repairs on all types of recreational vehicle products.
• Comply with all safety policies, practices and procedures.
• A skills assessment will be periodically conducted utilizing the Factory Service Technician skills matrix. 

Work Requirements:

• This position may require working in extremes in temperature & environment while performing moderately physical activity. 
• Requires ability to occasionally travel between field locations.  
• Regularly required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 50 pounds.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).  
• Regular attendance is required.
• Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

• (2) Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits