Plumbing Manager

We keep growing because we hire the best-and our customers notice. Our 4.9-star rating says it all! Since 2005, we've proudly served the Mt. Airy community, expanding into one of the most sought-after employers across NC and VA. You've seen our trucks around town and our name in the community-now it's time for us to see YOU on our team!

Join a company with deep roots and a bold vision for growth. We're hiring a driven professional to spearhead our new Plumbing Division-someone ready to take full ownership, lead a team, and turn potential into performance. If you're ready to grow something meaningful, this is the opportunity you've been waiting for.

Pay: $80K - $115K, plus bonuses

Why choose Jay's?

• Full benefits include; Company Paid Medical and Life for the employee, and dental and vision for the full-time employee and their family, along with other coverage that can be added.
• 401k with up to a 3% company match, begins 1 year after your start date.
• Limited On-Call Schedule: We only run true emergencies (i.e., property damage) for existing customers. Everything else gets booked for the next day
• The company supplied, a new & safe company truck with air conditioning!!
• Company provided iPad, uniforms, and tools (excluding hand tools)
• Core Values:
• Always Do the Right Thing
• Always Growing
• Can-Do Attitude
• Be Kind - The Golden Rule
• Deliver Wow Customer Service
• Stability: Family Oriented and family-owned business since 2005. We're one of the largest & most established Home Services business in the surrounding areas and we're just getting started!
• Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country
• Community Focus: We are dedicated to serving our customers as well as the greater good; by contributing to both local and global issues.
• Engaged: Positive team-focused work environment with great employee engagement
• Always Growing: Ongoing Professional & Personal Development Training Opportunities
• Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Community Focus: Established brand with a great reputation - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• Our Standard: We pride ourselves on providing a 5-star customer service experience and it shows with 800 Google reviews (the industry average is 200); & over 350 5-star reviews on Facebook, & over 3,000 5-star reviews on all review platforms.
  

Qualifications

• 5-10 years of experience in the plumbing industry.
• At least 3 years of proven leadership or management experience.
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high-performing teams.
• NC Plumbing License preferred (or ability to obtain).
  
  

Key Responsibilities

• Play a key leadership role in launching, shaping, and growing our brand-new plumbing division.
• Lead, mentor, and inspire a team of residential plumbing service technicians to deliver exceptional results.
• Run engaging weekly training sessions to sharpen skills and elevate team performance.
• Conduct regular ride-alongs to coach technicians and support their success.
• Hold effective one-on-one check-ins and weekly Level 10 team meetings to maintain communication and alignment.
• Drive daily revenue goals, manage departmental budgets, and ensure profitability.
• Establish KPIs and create clear performance improvement plans when needed.
• Partner with vendors to coordinate ongoing technical training for your team.
• Track and analyze performance metrics, set clear goals, and motivate your team to achieve them.
• Collaborate with dispatch and leadership to ensure seamless day-to-day operations.
• Step in to resolve customer issues with professionalism, empathy, and care.
• Manage department resources-including tools, inventory, and vehicles-to keep operations running smoothly.
• Communicate company goals and values consistently, reinforcing a strong, positive culture.
• Ensure every repair and installation-from water heaters to sewer lines-is done safely, efficiently, and up to code.
• Oversee permits, inspections, and code compliance to maintain the highest standards of quality.
• Review dispatch schedules to optimize productivity and workflow.
• Handle employee and customer concerns promptly and professionally, fostering trust and accountability.
  
  

Candidates will be required to pass a background check upon being given a conditional offer of employment