What are the responsibilities and job description for the Guest Service Representative position at Jay Ram Hospitality?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will play a pivotal role in creating memorable experiences for our guests by providing exceptional customer service and support. This position requires a strong background in hospitality management, excellent communication skills, and the ability to handle various guest inquiries effectively. If you are passionate about the hospitality industry and enjoy working in a dynamic environment, we would love to hear from you.
Responsibilities
- Welcome guests with a warm and friendly demeanor at the front desk, ensuring a positive first impression.
- Manage guest check-ins and check-outs efficiently while maintaining accurate records.
- Handle reservations, cancellations, and modifications using multi-line phone systems and hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve issues promptly to ensure satisfaction during their stay.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain organized front desk operations while adhering to hotel policies and procedures.
Qualifications
- Previous experience in hotel management or guest services is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Familiarity with front desk operations, including night audits and multi-line phone systems.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed in the hospitality industry.
- A passion for hospitality with a commitment to providing outstanding service in a resort or hotel environment. Join us in delivering exceptional experiences for our guests while advancing your career in the hospitality sector!
Pay: $12.00 - $13.50 per hour
Benefits:
- Employee discount
- Paid time off
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $12 - $14