What are the responsibilities and job description for the Motorsports Service Advisor position at Jay Hatfield Motorsports - Frontenac?
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
BENEFITS
- Medical and Dental
- 401K Plan with Matching
- Paid Personal Days
- Paid Vacation
- 6 Paid Holidays
- Longevity Bonuses
- Birthday off Paid
- Referral Bonus Program
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Discounts on products and services
Responsibilities
- Answer the phones, schedule customer service appointments
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Valid DL
- Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)
Jay Hatfield Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.