Key Holder/ Floor Leads

Why Join JAXXON?

JAXXON is a fast-growing men’s jewelry and lifestyle brand, known for its premium chains and explosive YouTube podcast featuring top athletes and celebrities. Blending modern style with timeless craftsmanship, this OC-based brand sells high-quality jewelry directly to consumers—without industry markups.

As we expand into retail, we’re building a strong store team focused on customer experience, operational excellence, and brand growth.

Role

The Key Holder is a trusted leader on the sales floor, supporting store operations and delivering a premium customer experience. This role assists store leadership with opening and closing procedures, acts as a point of support for sales associates, and helps maintain JAXXON’s high standards for service, merchandising, and operational execution.

Essential Responsibilities

Leadership & Store Support

• Open and close the store following established procedures
• Serve as a leader on the sales floor and support team execution during shifts
• Act as a point of contact in the absence of store management
• Support onboarding and training of new team members
• Lead by example in professionalism, attendance, and brand representation

Customer Experience

• Deliver white-glove customer service aligned with JAXXON’s premium brand standards
• Maintain strong product knowledge, including promotions, featured merchandise, and marketing initiatives
• Assist in resolving customer questions and concerns in real time
• Champion JAXXON’s brand identity and culture on the sales floor

Operational Excellence

• Support daily store operations, including cash handling and register accuracy
• Assist with inventory tasks such as receiving and processing
• Maintain visual merchandising and store presentation standards
• Follow loss prevention, safety, and operational compliance procedures
• Support sales goals, conversion, and store KPIs

• Schedule

To meet business needs, Key Holders are expected to maintain flexible availability, including weekends and peak sales days.The holiday season is a critical sales period, and availability is required from the week of Thanksgiving through the first week of January.

Qualifications & Skills

• 1–2 years of retail experience (lead, key holder, or senior associate experience preferred)
• Strong communication and customer service skills
• Reliable, organized, and detail-oriented
• Ability to work independently and make sound decisions when needed
• Comfortable taking on leadership responsibilities during assigned shifts
• Ability to lift, push, or carry up to 50 pounds
• Ability to stand and move for the duration of a shift
• Ability to work varying days and hours based on business needs
• English proficiency

Perks

• $1,000 sign-on bonus after 90 days of employment in good standing
• Generous employee discount
• Jewelry giveaways
• Store performance incentives
• Opportunities for growth within a rapidly expanding brand

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment: Jewelry retail store setting; tasks are regularly performed without exposure to adverse environmental conditions; frequent interaction with staff and customers.

Conditions of Employment:

JAXXON seeks to provide a safe and healthy environment for the entire organization. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check
• Legal Right to work in the United States
• Smoking and Tobacco Policy
• Drug Free Environment

As an Equal Opportunity Employer, JAXXON does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

We look forward to receiving your application!

Job Types: Full-time, Part-time

Pay: $22.00 - $25.00 per hour

Application Question(s):

• Tell us about a time you were trusted to lead a shift or open/close a store. How did you manage priorities, support the team, and ensure a premium customer experience?”

(Brief response recommended)

Work Location: In person

Salary : $22 - $25