What are the responsibilities and job description for the Ancillary Services Specialist (DME) position at Jax Spine & Pain Centers?
This position is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. Ancillary Services Specialist will offer product & service solutions, answer basic questions about orders, products, services and insurance; able to multitask and work well independently or as a team member in a fast-paced environment; provide excellent patient centered care and maintain continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.
Essential Functions:
- Receipt, routing, and fulfillment of orders from patients, providers and medical facilities. This includes but is not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
- Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
- Verification of insurance for reimbursement and obtaining medical documentation to support orders.
- Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
- Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
- Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
- Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
- Confidentiality and adhering to all HIPAA guidelines and regulations at all times.
Skills and Experience:
- High school diploma or equivalent required.
- 1 years’ experience with Ancillary/DME customer service or customer service environment in the medical or DME industry preferred.
- Excellent communication skills, both written and verbal.
- Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
- Strong attention to detail and ability to multitask while meeting customer service commitments and project timelines.
- Ability to work independently as well as within a team environment.
- Strong customer service skills.
About Jax Spine & Pain Centers:
ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.