What are the responsibilities and job description for the Sr Application Support Specialist - Data Platforms position at Javen Technologies, Inc?
Title: Sr Application Support Specialist - Data Platforms
Location: Chicago, IL
Duration: 12 Months with possible extensions
Job Description: To provide for the deployment, maintenance, and support of bank data platforms and supporting applications. Installation, maintenance and troubleshooting of applications per user specifications. Interface with non-technical personnel in order to gather user requirements from business units. Responsible for collaborating with different areas of IT and handling escalated application support issues.
Key Responsibilities
- Provide Tier II and Tier III production support for enterprise data platforms, including SQL Server based EDW, Databricks, Fivetran, Tableau, and Alteryx.
- Monitor data production environments and triage, troubleshoot, and resolve incidents to meet SLAs and minimize business impact.
- Execute and coordinate production deployments for Data and AI Engineering, including code and configuration promotions, following established change management and CAB processes.
- Perform root cause analysis (RCA) for incidents and partner with data engineers to drive permanent remediation.
- Support and repair data ingestion and processing pipelines, including job restarts, reruns, and connector remediation.
- Troubleshoot data availability, data quality, and performance issues impacting reporting and analytics.
- Own incident communications, including stakeholder updates, outage notifications, and postincident summaries.
- Maintain and improve runbooks, SOPs, and operational documentation for common production scenarios.
- Identify incident trends and recommend monitoring, alerting, and operational improvements.
- Collaborate with data engineers, BI teams, DBAs, and business partners to ensure platform stability and reliability.