What are the responsibilities and job description for the Desktop Technician position at Javen Technologies, Inc?
If you are interested in below position, please send your resume
Job Title: Desktop Technician III
Location: Charleston, SC
Duration: Long-term
Key Responsibilities:
- Provide desktop/help desk support for Windows desktops, laptops, mobile devices, printers, and peripherals.
- Troubleshoot hardware, software, network, and connectivity issues and manage tickets.
- Deploy/configure devices, perform imaging, Active Directory, domain joining, and user access.
- Support endpoint security, patching, device compliance, and asset management.
- Troubleshoot basic TCP/IP, DNS, DHCP, VLAN, wireless, and network connectivity issues.
- Support mobile device management, Microsoft 365, Zoom Rooms, and print services.
- Assist with IT projects, equipment installations, audits, documentation, and infrastructure upgrades.
Required Skills:
Windows 10/11 | Active Directory | Desktop Support | Hardware/Software Troubleshooting | Device Deployment & Imaging | Endpoint Security | Tanium | CrowdStrike | TCP/IP | DNS | DHCP | VLAN | Network Troubleshooting | SOTI/MDM | Microsoft 365 | Ticketing Systems
Preferred: 0–3 years of desktop support experience; manufacturing/enterprise IT experience is a plus.