What are the responsibilities and job description for the Controls Application Engineer position at Jatca Inc.?
Provide exceptional support to Company channel partners, internal sales team, and customers. You will be the first point of contact for the transactional and operations questions, issue and complaint resolution, and tracking, as well as advocate for the channel partners across the Company factories. The Channel Support Specialist will act as the first escalation point to assist the sales team to help resolve issues with channel partners and customers. In addition, you will be responsible for coordinating and training channel partners on COMPANY tools available to them for their transactional and operational needs. You will directly interact with customers, channel partners, factories, sales team, and channel team.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Required Knowledge:
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Maintain strong relationships with Sales Management within COMPANY and within Channel Partners
- Initiate, maintain and improve communications with feeder factories to support Channel Partners
- Continuously look for opportunities to improve Channel and Customer Satisfaction and grow Sales.
- Responsible for analyzing customer requirements and prepare quotation with cost estimate.
- Review and understand customers control specifications.
- Develop control architecture per specifications and equipment requirements.
- Prepare control functional specifications for systems, stations and/or work cells.
- Review and identify control modification requirements of existing equipment to accommodate proposed changes.
- Prepare cost estimates for system, station etc. control requirements.
- Coordinate customer activities relative to controls (i.e.. Attend meetings and make presentations).
Required Knowledge:
- Refining processes to achieve better results as a team
- Thorough understanding of Quoting, Ordering and Proposal processes
- Thorough understanding of Project Management principles and processes
