What are the responsibilities and job description for the Quality Improvement Technician position at JASPER GROUP?
Own plant-level quality performance by identifying, tracking, and driving resolution of internal defects and external customer issues to ensure our product meets or exceeds customer expectations.
Job Duties and Responsibilities:
1. Own external complaint follow-up, including root cause identification, corrective action, and closure
2. Own internal defect tracking, reporting, follow-up, and correction to eliminate repeat issues
3. In-process inspection of products
A) Daily Out of Box Audits
B) In-process inspections of components
C) In-process inspections of assembly kits
4. Co-Lead Quality Round Table meetings that include review of Quality KPI’s / Metrics, recent customer complaints, and follow-up on quality activities
5. Implement and update quality documentation
6. Support of special inspection and containment processes
7. Calibration of measuring equipment
8. Identification and initiation of engineering changes based on quality findings
9. Ability to make decisions on the aesthetic quality of our products
Come build your future and be part of helping create the most incredible spaces in the country, wherever work and life happen.
Job Type: Full-Time
Benefits: Major Medical Dental/Vision, 401K Retirement, Flexible Vacation, Life Insurance
EOE including vets and disabled